End User Documentation

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This section will help you get started with the ipbx PBX system. This document assumes a completed installation by taridium professional services or an authorized reseller.

Some extensions and features might not be available on your installation or reachable via different star codes as configured by your vendor or system administrator.

Many additional features can also be configured on your personal end-user panel. See below for details.

Placing Calls On Your Phone

The following dialing methods can be used:

Dialing Extensions

Enter user extension or use system directory and lift handset or press ‘Dial’ or ‘Send’.

Local and Long Distance

Long distance access code (e.g. 1) + area code + exchange + subscriber number. Depending on your location and carrier, short/local dialing might be available.

International Calls

intl. access code* + country code + number Thi is usually 011 for the US or 00 for the UK and Europe and other locations.

Alternatively most systems will support above calling methods prefixed with the number 9. E.g.: 9 + 1 + area code + exchange + subscriber number. This is an optional feature. Consult with your system administrator or technical responsible contact.

Press a line key and enter the number as described above. Some phones might also present you with a ‘Dial’ button. Depending on your phone and phone configuration, the phone will also start dialing immediately after a certain pattern has been recognized. If for some reason you can’t enter a specific number, try on-hook dialing and then press dial. For PSTN numbers, try dialing the number with 9 + number.

Your phone might support a so called ‘live dialpad’ where, if enabled, you can simply enter the complete number and the phone will start placing the call. Notice that this will not work with most international calls. Press ‘Call’, ‘Send’ or ‘Dial’. On some phones you can also press # (pound/hash key) to send the call.

Transferring Calls

To transfer a call, press your phone’s ‘Transfer’ button and dial the number you wish to transfer the call to. Once the other party has picked up you can either hang-up or press the ‘Transfer’ button again. Some phones will also present transfer options as soft-buttons. These will be presented depending on the available transfer options.

Alternate transfer method for phones that don’t support native transfers: During the call press *2 for an attended transfer or #1 for a blind transfer.

Three Way Calling

If your phone supports this, you will be presented with a ‘Conf’ or ‘Conference’ button during a call. Simply press the button and dial the 3rd party you would like to join the call. Press ‘Join’ or ‘Conf’ again to complete.

Putting a call On Hold

You can put a call on hold with most phones, by pressing the key labeled ‘Hold’ or by selecting another line button. Some phones will also use icons to represent the hold function.

Accessing Voicemail

Your voicemail box can be accessed by pressing the ‘Voicemail’ button or by dialing the extension *86 (default star code mapping). If you are accessing voicemail from your own extension, the system will ask you for your PIN. Please consult with your phone administrator to get your PIN. Some systems will have been setup to have the same PIN as your mailbox numbers.

You can also access your voicemail using the end user panel, see below for further details.

Access your mailbox as described above and press 0 during the announcement to access the voicemail menu. Here you will be able to configure your mailbox, change your PIN, record busy, unavailable and temporary greetings. Follow the instructions in order to record your prompts and change your settings.

If needed you can also access your mailbox remotely via a Service IVR or anonymously, where you can access any mailbox. Please check with your system administrator for details.

Voicemail Menu

1 Read voicemail messages

3 Advanced options

1 Reply
2 Call back
3 Envelope
4 Outgoing call
5 Send Message

4 Play previous message
5 Repeat current message
6 Play next message
7 Delete current message
8 Forward message to another mailbox

1 Use Voicemailnumber
2 Use Voicemail Directory

9 Save message in a folder
* Help; during message playback: Rewind
# Exit; during message playback: Skip forward

2 Change folders

0 Switch to new Messages
1Switch to old Messages

3 Advanced Options

5 Send Message

1 Use Voicemailnumber
2 Use Voicemail Directory

0 Mailbox options

1 Record your unavailable message
2 Record your busy message
3 Record your name
4 Record your temporary message
5 Change your password
* Return to the main menu

* Help
# Exit

After recording a message

(incoming message, busy/unavailable greetings, or name)

1 - Accept
2 - Review
3 - Re-record
0 - Reach operator(1) (not available when recording greetings/name)

During playback you can always press * to rewind or # to fast forward the message.

Leaving Voicemail

When you leave a message you can always press # to skip immediately to the recording tone.

Call Parking

Call park is a feature of ipbx that allows you to put a call on hold at one telephone set and continue the conversation from any other telephone set. The 'call park' feature is activated by pressing a preprogrammed button or a special sequence of buttons. This transfers the current telephone conversation to an unused extension number and immediately puts the conversation on hold. (This is called parking the call; and the call is said to have parked onto a certain extension. Essentially, call parking temporarily assigns an extension number to an incoming call.) ipbx will then play back the extension number of the parked call so that the call can later be retrieved.

Call Parking in ipbx is offered in two ways: Using an attended (also known as consultative) transfer or using a blind transfer. Please consult with your system administrator for details.

Call Parking using Attended Transfer

To park a call, transfer the call as an attended transfer (see transferring a call) to extension *77 (default mapping) and listen to the parking position played back. On some phones you will either need to hang-up or press the transfer button again.

Call Parking using Blind Transfer

To park a call, transfer the call as a blind transfer to extension *77 (default mapping). Your phone will be called back and the parking position will be announced.

Retrieving a parked call

To retrieve the call, simply dial the parking access code (e.g. *7) plus the position as played back when the call was parked. Calls can be retrieved from any phone.

Transferring to Voicemail

In order to transfer a call directly to an user’s voicemail box, dial ** + user extension. Example to transfer to voicemail box 444: Dial **444.

Line Pickup

You can pickup another line that is ringing by dialing *70 + user extension. This can only be done when the extension is ringing.

Paging / Intercom

If your system is configured accordingly you can page a specific extension by dialing *44 + user extension.

Conference Rooms

Your system might be setup with meet-me style conference rooms. They can usually be accessed by dialing the conference room extension. Ask your phone administrator about conference room extensions and access PINs.

If setup you can also access your personal conference room by entering the personal conference room access code *8 (default mapping) + your own extension.

Internal Directory

ipbx provides access to the internal phone book on several phone types. A dial-by-name star code can also be configured. Consult with your system administrator for details.

Aastra Phones

Press the Services button/or softbutton and select Corporate Directory from the menu.

Cisco Phones

Press the Services button and select Corporate Directory from the menu.

Polycom Phones