User Voicemail

From Taridium

Revision as of 14:53, 24 November 2008

The Voicemail interaction allows users to access and manage their Voicemail inbox, and to specify Voicemail settings. The current user's name and Voicemail mailbox number appear in the upper right hand corner of the interaction screen (as they do for all interaction screens in the end-user GUI).

There are three menu items in the Voicemail interaction.

Messages

The Messages menu will show you all your new and old voicemail messages.

To listen to messages, click on the symbol.

Use the checkboxes to select particular messages and delete them. You can select multiple messages to delete or move into another folder. Optionally you can also send a message to another user by selecting the 'copy to mailbox' option. This will place the message in the selected mailbox.

Settings

The Voicemail interaction contains the following controls:

enabled/disabled/prompt only

These radio buttons enable and disable Voicemail for the current number. If Voicemail is disabled, calls to this number will not be forwarded to Voicemail.

The following controls will only take effect if Voicemail is enabled. go to voicemail after number seconds. Use the pull-down to select the number of seconds an extension will ring before the call is forwarded to Voicemail. A typical value is 20. If 0 is selected, calls to this extension will go straight to Voicemail.

Deliver voicemail to e-mail email-address In the text-box, enter a full e-mail address for Voicemail to e-mail delivery. If the field is left blank, no delivery will be made. Attach voicemail file (WAV) to e-mail (requires e-mail address)

Select this checkbox to attach Voicemail messages (as WAV files) to Voicemail to e-mail notifications. Delete voicemail after delivery to e-mail (requires e-mail address)

Select this checkbox to delete Voicemail messages after they have been delivered to e-mail (they will not be saved in the user's inbox). If "Attach voicemail file" has not been selected, this option will have no effect.

Voicemail PIN To make changes to Voicemail settings for a particular mailbox, you must enter the PIN for that mailbox. Voicemail Access and Callback Settings

Optional Features

Permissioned Numers

Permissioned numbers are Caller ID's that will allow you to access your voicemail box directly. An example would be your mobile phone or home number. This list is primarily used in conjunction with ipbx Unified Voicemail.

Callback

   One of your permissioned numbers can be selected as callback number. This will be number the system calls when using the mobile end user interface.

Note: the total number of seconds that all extensions will ring in Follow Me must be less than the number of seconds specified for Voicemail delay plus Call Forwarding and or Follow-Me delay.

Once all the settings for the mailbox have been specified, and the PIN entered, click submit to save the new settings.