Comms Enterprise Interface

From Taridium

Revision as of 15:55, 19 July 2016 (view source) Webmaster (Talk | contribs) ← Older edit		Revision as of 16:03, 19 July 2016 (view source) Webmaster (Talk | contribs) (→Trunks) Newer edit →
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	== Trunks ==		== Trunks ==
		+	only displayed if enabled by your provider
		+
		+	Trunks allow you to connect other VoIP systems to your virtual PBX. Trunks have the ability, like phones/devices to call local extensions and receive and place off-net calls.
	=== Manage Trunks ===		=== Manage Trunks ===
		+
		+	This section allows you to create, manage and view your trunks. Depending on the trunk type, you will see if the trunk is registered correctly. The list will also display the DID/DDIs assigned and what call limits have been set up. Trunks also keep track of the number of concurrent calls (all time high). Click on the stats link to show call details for the selected trunk.
		+
	=== Provisioning ===		=== Provisioning ===
		+
		+	Provisioning allows you to upload a CSV file that contains a list of trunks to be created. You will have the opportunity to review the trunks prior to provisioning. Take care to provide the exact DID(s) when assigning to a trunk. These DIDs need to be available in the enterprise prior to provisioning. You can assign multiple the DIDs by repeating the trunk definition and re-using the same provisioning ID.
	== Groups ==		== Groups ==

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Revision as of 16:03, 19 July 2016

Contents 1 Overview 1.1 Activity 1.2 Place Calls 1.3 Received Calls 1.4 Invoices 1.5 Rates 2 Extensions 2.1 Manage Extensions 2.2 Create/Edit Extensions 2.3 Organization 2.4 Provisioning 3 Trunks 3.1 Manage Trunks 3.2 Provisioning 4 Groups 4.1 Manage Groups 5 IVRs 5.1 Manage IVRs 5.2 IVR Input 6 Conditions 6.1 Manage Conditions 7 Queues 7.1 Manage Queues 8 Features 8.1 Manage Features 8.2 Internal Extensions 8.3 Enterprise DIDs 8.4 Dialing Settings 8.5 DTMF Codes 8.6 User Panel 8.7 Account Settings 9 Access Control 9.1 Manage Users 10 Logout

Overview

Depending on your configuration this will be the main landing when accessing the enterprise interface and show activity information. See below:

Activity

The Activity section will show recent activity of your PBX. Particular details are provided as calls over time (last 30 days) and 24hr activity.

Place Calls

The Placed Calls section will display your placed calls. This includes Date & Time, From, To, Duration, Call Disposition > indicated by a symbol (hover over the symbol to display the meaning), Recording (optional) and Cost (optional).

Received Calls

The Received Calls section will display your placed calls. This includes Date & Time, From, To, Duration, Call Disposition > indicated by a symbol (hover over the symbol to display the meaning), Recording (optional) and Cost (optional).

Received calls display will also indicate if a call has been forwarded with an F display. This same call will then also be displayed in the Placed Calls list.

Invoices

only displayed if enabled by your provider

This section will display your monthly service invoices.

Rates

only displayed if enabled by your provider

This section will display the current calling rates for your system.

Extensions

The Extensions section allows you to view, create and manage your extensions.

Manage Extensions

Displays the configured extensions. If configured extensions can also be displayed by Organization. See Organization below. The Status display will indicate whether the phone/device is successfully registered. Hover over the symbol to get more information about the status. An S will indicate if further supplemental/softphone extensions have been configured in the User Panel. Use the Add Extension button at the bottom of the page to add a new extension. The number of configurable extensions might be restricted by your service provider. You can search extensions by number, name, DID (if assigned) or MAC address. Take note that MAC addresses need to be entered complete and follow the following format: AA:BB:CC:DD:EE:FF. Use the stats link to display pertinent call information, or select multiple extensions for aggregate call information. See stats link at the bottom of the list. You can always use the Panel link to log into the User Panel for the selected extension.

Create/Edit Extensions

When creating an extension you will need to enter at least a name and extension. This will create a simple mailbox (if enabled). Assign a DID/DDI (direct number) and use the + button to add further virtual DIDs. Further settings can be displayed with the show more settings link. Depending on your configuration you will have the ability set access to the extension User Panel which will either require a PIN or PIN and password. You will have to select a Device Type and enter a MAC address for automatic provisioning. Check with your service provider for further details. A device type can also be configured manually. Click on Show SIP Details to display the username and password. You will also need the proxy or switch IP address or DNS name. Consult with your service provider.

Where available, use the Edit Sidecar to configure your phone's sidecar/expansion module. This feature requires automatic provisioning as described above.

Organization

Organizations are logical extension groups. They can be used to group extensions (by assigning them to an organization). They can have a default caller ID name and number. Click on the stats link to get aggregate call details. Organizations can also be used as dial-by-name groups in the IVR Directory application.

Provisioning

Provisioning allows you to manage multiple extensions in one go. Use the Reset Voicemail PINs functionality to reset all PINs and send a notification e-mail to the users. You can also download and upload extension lists. Take care to follow the exact CSV Provisioning Format. In particular make sure that the provided template name is the exact template name available on the system. You will have a chance to review your uploaded list prior to provisioning.

Trunks

only displayed if enabled by your provider

Trunks allow you to connect other VoIP systems to your virtual PBX. Trunks have the ability, like phones/devices to call local extensions and receive and place off-net calls.

Manage Trunks

This section allows you to create, manage and view your trunks. Depending on the trunk type, you will see if the trunk is registered correctly. The list will also display the DID/DDIs assigned and what call limits have been set up. Trunks also keep track of the number of concurrent calls (all time high). Click on the stats link to show call details for the selected trunk.

Provisioning

Provisioning allows you to upload a CSV file that contains a list of trunks to be created. You will have the opportunity to review the trunks prior to provisioning. Take care to provide the exact DID(s) when assigning to a trunk. These DIDs need to be available in the enterprise prior to provisioning. You can assign multiple the DIDs by repeating the trunk definition and re-using the same provisioning ID.

Groups

Manage Groups

IVRs

Manage IVRs

IVR Input

Conditions

Manage Conditions

Queues

Manage Queues

Features

Manage Features

Internal Extensions

Enterprise DIDs

Dialing Settings

DTMF Codes

User Panel

Account Settings

Access Control

Manage Users

Logout

Logs the user out from the interface.