Comms User Panel
The comms User Panel provides access to your extension. You can use this interface to view call information, check on your voicemail and set up your features. You can access the User Panel with these two methods:
http(s)://[service provider]/panel/[enterprise ID]
Replace [service provider] with the name of your service provider and [enterprise ID] with the ID of your enterprise and login with your username and password. Your username will be your extension and the password either your PIN or user defined password. Your system might also require a two factor authentication. You will be asked to enter this number after a successful username and password authentication.
Replace [service provider] with the name of your service provider. Select Login To > User Panel and enter the e-mail address and password associated with your account. Your system might also require a two factor authentication. You will be asked to enter this number after a successful username and password authentication.
The overview section provides access to call logs for your extension. Optionally it will also provide access to call recording. If enabled you can also directly click on call log entries to call back a user. Simply click on the blue highlighted From or To links. A call will then be placed to your phone and connect to the other party.
The Placed Calls section will display your placed calls. This includes Date & Time, From, Duration, Call Disposition > indicated by a symbol (hover over the symbol to display the meaning), Recording (optional) and Cost (optional).
The Received Calls section will display your placed calls. This includes Date & Time, To, Duration, Call Disposition > indicated by a symbol (hover over the symbol to display the meaning), Recording (optional) and Cost (optional).
The voicemail section provides access to your voicemail messages and settings.
Your messages will be displayed in reverse order with the newest message on top. When a message is listened to, it will automatically be moved to the Old folder. Use the move to button and folder section to move messages to another folder. You can also copy messages to other colleagues. Please take note that if your mailbox might be configured to delete voicemail messages automatically after they have been delivered your e-mail address.
This section allows you to control your voicemail settings. Please note that your voicemail delay might interfere with your call forwarding and follow me settings. Make sure your voicemail delay is longer than any forwarding sequence.
Use the Voicemail PIN and Change Password links to change your interface access PIN and password (optional).
The prompts dialog will allow you to record your name, unavailable, busy and temporary messages. These messages will be used in the following way:
- Name greeting
This is your name greeting. It will be used in the dial-by-name directory.
- Unavailable Message
The standard voice mail message is the 'unavailable' message. This is used if you don't answer the phone and so the call is directed to your voice mailbox.
- Busy Message
If you wish, you can record a custom message used when someone calls you and you are currently on the phone. This is called your 'busy' message.
- Temporary Message
You can also record a temporary message. If it exists, a temporary message will always be played instead of your 'busy' or 'unavailable' messages.
The Contacts Section provides access to your corporate directory and if enabled also allows you to call uploaded call lists.
If enabled, use the Place Call dialog to place an outbound call to any number or SIP URI. You can also bridge two arbitrary telephone numbers.
Use the search box to search for name, number or e-mail address. If enabled you can also directly click to call a colleague. Simply click on the blue highlighted Extension links. A call will then be placed to your phone and connect to the other party.
The Call List section allows you to upload a list of numbers and call them. Use the Upload Call List to upload a new CSV call list. You can choose to replace the existing list, or append to the list. Use the Mark Called check box to indicate whether the contact has already been called.
The Features section provides access to the extension features and DMTF codes.
Not all features might available on your system
The Call Forwarding feature allows you forward your calls to any internal or external number. The destination can also be an enterprise trunk which has been configured in the Enterprise Interface. Alternatively you can also use the forwarding delay function in conjunction with your Follow Me settings: See Follow Me Feature. Please take care to ensure that your call forwarding delay (after xxx seconds) doesn't conflict your voicemail delay: See Voicemail Settings. Use the ring simultaneously checkbox if you would like to continue to ring your primary extension when forwarding the call. You can also play back a forwarding prompt before the call forwarding kicks in.
Call Screening and Blocking
The Call Screening and Blocking feature allows you to screen calls, prompting the user to have to record their name and play it back before accepting the call. This feature can also be limited to calls that don't have a valid caller ID.
You can also block all calls to this extension, or only block calls that don't have a valid caller ID. This feature can also be enabled to only block specific caller IDs.
Please note that call blocking will take precedence over call screening, forwarding, Follow Me and mailbox services - if call blocking is enabled callers will be presented with a message that this extension is not in service.
The Extension Assistant feature allows you to forward calls to another extension. Choose to either forward all calls, call the assistant with a delay (the voicemail delay applies: See Voicemail Settings), or enable it with simultaneously ringing your extension. You can also always copy your voicemail messages to the assistant. Use the don't use assistant on internal calls to prevent internal calls from ringing the assistant extension.
See Voicemail Settings.
Outbound and International Calling
The Outbound and International Calling feature allows you to restrict calling from your extension.
Additional Line / Softphone
The Additional Line / Softphone feature allows you to configure a number (depending on your service configuration) of additional SIP devices that will optionally ring simultaneously with your main phone/device. This is particularly useful for home office phones, softphone on desktop and smartphones and other supplementary devices. Check the simulring with primary extension checkbox to have all your devices ring simultaneously.
The Follow Me Feature is similar to call forwarding, but allows you to specify multiple forwarding destinations. The destination can also be an enterprise trunk which has been configured in the Enterprise Interface. This feature also allows you to identify follow me calls by checking the present my own caller ID. Use the time setting to only forward calls during certain hours.
Caller ID Blocking
Use the Caller ID Blocking feature to control how your calls are presented to the far end. You can also use the temporary option which will only block the caller ID on your next call and turn it off again.
The Call Recording Feature allows you control call recording for your extension. Consult with your service provider for details on how to enable and disable one touch recording during a call, or use always to record all your calls. Call recordings will be placed in your voicemail inbox.
You can also select copy recordings to enterprise store or copy recordings to enterprise store and delete if you would like to store your records centrally. Your recordings will then be accessible in your call logs: See Received and Placed Calls. Please take note that these records will become available to anyone who has access to the Enterprise Interface.
The Emergency Dialing Feature allows you to configure an emergency location address when calling the emergency services (also known as e911). Please consult with your service providers on further details regarding the availability of this feature.
The Call Waiting Feature controls whether you will receive calls that are waiting while on the phone.
Personal Conference Room
The Personal Conference Room feature allows you set up your own personal multi-party conference calls.
You can use the Bulk SMS feature to send SMS (short messages) to multiple parties with a single click. Use the Upload SMS List feature to upload a list of numbers.
DMTF Codes lists all DTMF (star codes) that are configured and available on your system. These are codes that allow you to control your extension settings etc.
Click on Logout to log off from this interface.