CTI
From Taridium
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| - | ipbx's CTI module provides a standardized way to interact with incoming calls using external applications. | + | This optional ipbx module is installed under '''Advanced Setup''' → '''Modules'''. Registered modules are displayed with '''registered module'''. |
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| + | ipbx's CTI module provides a standardized way to interact with incoming calls using external applications. Applications include, web driven pop-up windows and call manipulation. | ||
== CTI Configuration == | == CTI Configuration == | ||
| + | The CTI configuration can be accessed '''Advanced Setup''' → '''CTI'''. | ||
Basic CTI configuration allows you to specify an URL which will be loaded into the End User Panel CTI window as soon as a call is routed to a user. | Basic CTI configuration allows you to specify an URL which will be loaded into the End User Panel CTI window as soon as a call is routed to a user. | ||
== CTI Control == | == CTI Control == | ||
| - | The CTI control option is available in the [[IVR]], [[Groups]] and [[Queues]] applications. In it's simplest form the CTI control allows you to signal that a call was routed to an application, usually passing along some identifying information such as the caller ID. | + | The CTI control option is available in the [[IVR]], [[Groups]] and [[Queues]] applications. The CTI control options can be accessed in each application's editors. |
| + | |||
| + | In it's simplest form the CTI control allows you to signal that a call was routed to an application, usually passing along some identifying information such as the caller ID. | ||
== CTI URL Variables == | == CTI URL Variables == | ||
Revision as of 18:28, 21 December 2009
This optional ipbx module is installed under Advanced Setup → Modules. Registered modules are displayed with registered module.
ipbx's CTI module provides a standardized way to interact with incoming calls using external applications. Applications include, web driven pop-up windows and call manipulation.
CTI Configuration
The CTI configuration can be accessed Advanced Setup → CTI. Basic CTI configuration allows you to specify an URL which will be loaded into the End User Panel CTI window as soon as a call is routed to a user.
CTI Control
The CTI control option is available in the IVR, Groups and Queues applications. The CTI control options can be accessed in each application's editors.
In it's simplest form the CTI control allows you to signal that a call was routed to an application, usually passing along some identifying information such as the caller ID.
CTI URL Variables
The following variables can be used in any of the CTI URLs and will be replaced with the according values. Some values might not be available in certain situations.
- %%calleridname%% The caller ID name, if available
- %%calleridnumber%% The caller ID number, if available
- %%accountcode%% The call account code
- %%uniqueid%% The unique ID of the call
- %%channel%% The channel, if available
