Call groups are designed to ring or deliver messages to multiple users/phones. Groups are not the same as Call Queues and don't offer login/logoff or true call queueing.
To access call groups click on Applications → Groups.
Adding a group requires at least a group name. Once the group name has been specified you can start by adding members to the group.
A descriptive name for the group. This needs to be unique within your groups.
An optional internal extension for the group. This needs to be unique within the system.
CID Name Prepend
An optional string which will be pre-pended to any existing caller ID name string. If you want to overwrite the caller ID name use the % modifier. Example: the string %SALES will overwrite the caller ID name completely.
Ignore Call Forwarding
Ignores all SIP device controlled call forwarding requests. Examples include the use of the 'Forward' feature on a SIP phone.
If group type has been selected as Ring+Mailbox or Mailbox this specifies the greeting which will be used. Both busy and unavailable greetings can be selected from any mailbox on the system.
If checked, all calls to this group will be recorded and stored in the database.
Where to deliver messages if Ring+Mailbox or Mailbox has been selected.
How long to ring phones before going to voicemail. Needs to be adjusted if Ring Strategy has been set to sequential or round robin.
How to ring phones:
- ring all ring all phones
- sequential ring phones in sequential order
- round robin ring phones in random order
How long to ring phones if Ring Strategy has been set to sequential or round robin.
Sets a custom account code for CDR tracking purposes.
The selected language for the group. Affects built-in prompts playback after IVR has been executed.
Missed Call E-Mail Notifications
If set an e-mail will be sent to the e-mail address(es). Use commas to separate multiple e-mail addresses.
The group type specifies whether the group should be Ring only, Ring+Mailbox or a Mailbox Group.
The group members indicate the users/channels and/or mailboxes which will be rung in this group. Please be aware of call forwarding settings on both phones and the ipbx End User Panel.
The members of the group (Users). If you need to ring a different extension which is not a user, select other extension... this can be any number/extension that can be dialed from a phone.
The dial type indicates how to ring a specific extension:
- Primary Channel rings only the primary channel of a User
- All Channels rings all user associated channels (see Users)
- Extension rings the user in the same way as if called from another phone. This will take into account any End User Panel settings including voicemail, call forwarding, follow-me and other settings! Please note that this is independent of any forwarding settings configured on SIP phones.
Which action to take once the application times out or invalid input has been entered. This setting is only applicable to Ring only group types.