CTI

From Taridium

ipbx's CTI module provides a standardized way to interact with incoming calls using external applications.

CTI Configuration

Basic CTI configuration allows you to specify an URL which will be loaded into the End User Panel CTI window as soon as a call is routed to a user.

CTI Control

The CTI control option is available in the IVR, Groups and Queues applications. In it's simplest form the CTI control allows you to signal that a call was routed to an application, usually passing along some identifying information such as the caller ID.

CTI URL Variables

The following variables can be used in any of the CTI URLs and will be replaced with the according values. Some values might not be available in certain situations.

• %%calleridname%% The caller ID name, if available
• %%calleridnumber%% The caller ID number, if available
• %%accountcode%% The call account code
• %%uniqueid%% The unique ID of the call
• %%channel%% The channel, if available