IVR

From Taridium

IVR's or interactive voice response systems are setup under Applications → IVRs - All changes made become effective in realtime, so be careful when changing settings on a production system!

IVR's are sometimes also known as Auto Attendants or Automated Attendants.

Adding IVRs

Adding an IVR requires at least an IVR name (descriptive name) and the selection of a prompt. A prompt is a sound file that is played back when you call into the IVR. See Voice Prompts on how to create or upload prompts. Once the prompt has been added you can start adding functions (options) by entering a digit or multiple digits and selecting a function.