Comms Administrator Interface

From Taridium

Contents 1 General 1.1 System Status 1.2 Announcements 1.3 Transaction Log 1.4 Interfaces 1.5 CDR Viewer 1.6 System Setup 1.6.1 Switches 1.6.2 Feature Map 1.6.3 comms Modules 1.6.4 Reset Channel Data 1.6.5 Configuration Cleanup 1.6.6 Owner Information 1.6.7 Voice Prompts 1.6.8 IPPS API 1.6.9 Offnet Control 1.6.10 Permission Control 1.6.11 System Maintenance 2 DIDs 2.1 Overview 2.2 Stock 2.3 Upload Stock DIDs 2.4 Settings 2.5 Synchronized DIDs 2.6 Empty Stock 3 Plans 3.1 Enterprise Plans 3.2 Retail Plans 4 Billing 4.1 Rates 4.2 Upload Rates 4.3 Invoices 4.4 Rated Calls 5 Enterprises 5.1 Manage Enterprises 5.2 Create / Edit Enterprise 6 Resellers 7 Access Control 8 Devices 8.1 Manage Devices 8.2 SIP Templates 8.3 IAX Templates 8.4 Device Templates 8.5 Maintenance 9 Logout

General

System Status

The system status shows general status information such as calls over time, top talkers and activity within the last 24 hours. Media Switches show the call processing servers and their status. This information is updated every minute. You can double click on a switch to garner more information about the switch and to control status and perform user exchanges when a switch is to replace another one.

Announcements

The announcements feature allows you to distribute an announcement to all system mailboxes. This feature needs to be enabled through your vendor. Please contact Taridium support for further details.

Transaction Log

The transaction log provides information about all user activity in Administrator, Enterprise, End User and ITSP interfaces. Click on the IP link to perform a WHOIS lookup on any public IP.

Interfaces

The interfaces menu controls which Interfaces should be active and accessible.

CDR Viewer

The CDR Viewer allows you to view all CDR records on the system. Click on the yellow detail arrow to show further information about a particular record. This includes Account Code on placed calls, User Field on received calls or both depending on the usage case. If enabled in the system configuration this will also show the IP address (Peer IP) that originated the call.

For more details about CDR collection please refer to Comms CDR.

System Setup

The system setup provides access to various configuration elements:

Switches

The Switches section provides access to the switch editor. It allows the addition of new switches, editing and removal.

Feature Map

The feature map allows you to map features to individual star codes. Multiple assignments are possible. Some star codes cannot be used if they are already in use on the switches, or need to match the configuration. Examples include call parking prefix *7 and call parking transfer destination *700.

comms Modules

The comms Modules section allows you to add feature modules to comms. Please contact support@taridium.com for further details.

Reset Channel Data

This feature resets channel counters and registration information. Not to be used in a production environment.

Configuration Cleanup

This feature allows for cleanup of voicemail, enterprise and retail directories. Not to be used in a production environment.

Owner Information

This section allows you to set general system owner information. This will be used for billing and invoicing purposes.

Voice Prompts

Lists all system and enterprise voice prompts.

IPPS API

Controls API access for the IPPS API. See main article: IPPS API.

Offnet Control

Allows control over calls leaving the system (offnet calls). Calls can be either tracked by number or pattern and optionally blocked. Notifications are sent once every 24hrs for each entry. An optional account field allows you to limit the tracking/blocking to certain accounts only.

Permission Control

The permission control allows you to add/remove white and blacklisted networks. This will be used in conjunction with the IPS intrusion prevention and detection system. See main article: comms IPS.

System Maintenance

The system maintenance section allows you to control the CDR maintenance. CDR maintenance sets the automatic deletion, or expiry of CDR records. Regular maintenance applies to all record, zero length calls are calls that haven't incurred a billing duration. This includes unanswered (missed), failed and busy calls. Note that these settings will never affect already invoiced calls. CDR records are purged at 3AM every day.

DIDs

The DID section allows you to add or upload your DIDs. DIDs are stored as fully qualified numbers of the format 'country code + number'.

Overview

The overview page provides statistical information about your DID stock.

Stock

The stock page allows you to add, edit and remove your DIDs. You can add single DIDs, ranges of DIDs. Click on the User Link to gain direct access to assigned DIDs. Tollfree, Fax, Emergency and Listed tags can be used with 3rd party applications to classify numbers.

Upload Stock DIDs

This pages allows you to upload your DIDs as CSV files.

Settings

The settings page allows you to set a specific time until a released DID is returned to the available stock pool.

Synchronized DIDs

This page allows you to return your assigned DIDs to the stock if they have been removed from the stock. Do not use this function unless you need to return missing numbers to the stock.

Empty Stock

Removes all DIDs from the stock.

Plans

Plans in comms set general settings for accounts such as features, restrictions and billing. Comms has two types of plans: Enterprise Plans that apply to enterprises and Retail Plans that apply to retail users. Plans can be limited to resellers.

Enterprise Plans

Enterprise Plans control limits and features of enterprises. Use the copy plan button to copy an existing plan.

Retail Plans

Retail Plans control limits and features of retail users. Use the copy plan button to copy an existing plan.

Billing

If installed, the billing menu provides you access to the billing features.

Rates

Rates shows you the installed rate tables and allows you to edit rates directly. Click on a letter to display individual rates/destinations. If you have rates in secondary tables you can activate them with the activate rates button. This will swap the rates from the active to the selected secondary table and put the secondary rates in to the active table for use.

Upload Rates

The upload rates dialog allows you to upload rates for the system. Take care to follow the exact upload CSV format specifications. If you are uploading existing rates (matched by the destination), the rate will be updated rather than duplicated. You can optionally specify a rate table ID. This is recommended on live systems to prevent updates to the default rate table.

Invoices

The invoices list will show the most recent invoices created by the system. You can simply use the search dialog to search for date, account (enterprise ID) or invoice ID.

Rated Calls

The rated calls overview gives you a list of rated calls that are searchable by rated/un-rated and call date. Errors display calls that have been sent off-net but haven't been rated by the system. Usually this happens due to a missing destination or catch all pattern in the rate table.

Enterprises

The Enterprise section of the menu will show all your Enterprise related menus.

Manage Enterprises

Your Enterprise list will show all existing enterprises (Virtual PBXs). The counts will display display three numbers: 1. number of extensions, 2. number of extensions that have at least a device configured (i.e. SIP channel), 3. number of extension groups. Click on the log link to show specific transactions. The Stats will display the maximum amount of concurrent calls processed for the particular enterprise. Clicking on the stats symbol will give you historical information about maximum values per month.

Create / Edit Enterprise

The bare minimum information required when creating an enterprise is the name and ID. Take care to set the ID to a meaningful and short value. This value will be used throughout the configuration and in particular when creating new SIP extensions. This value should ideally not be changed retroactively. It will only be editable be the admin super-user. Changes will require restart of all phones.

Resellers

The Resellers section shows all active resellers on the system.

Access Control

The Access Control section allows you to view and manage system access. The built-in admin super user cannot be removed. The following types of access can be granted:

• Reseller

Allows the user to access all enterprises assigned to the selected reseller. See Enterprise Panel.

• Limit to Enterprise

Allows the user to access selected enterprises. See Enterprise Panel.

• Allow ITSP Access

Allows access to the ITSP Panel. See ITSP Panel.

• Allow Admin Access

Allows access to the Administrator Interface

Take care to provide admin access to authorized users only. Admin class users can change the super user settings!

Devices

The Devices section will allow you to control how devices are added to the system (i.e. through the Enterprise Panel) and provide an inventory overview.

Manage Devices

Lists all devices by MAC address. It will show the associated account, if any and the template that was used. Click on view to show the actual provisioning configuration for the device. Do not use the delete function unless the device has been orphaned or needs to be removed for some other reason. Use the enterprise interface or ITSP interface instead. Use the upload device list button to upload preset MAC addresses for picking in the ITSP panel (retail users only).

SIP Templates

SIP templates are definitions for use with SIP devices. A SIP template is required for any SIP device that is created. When creating a SIP template an associated Device Template will be created. SIP templates can exist without a device template, but not vice-versa. A common case would be a SIP template for a softphone.

IAX Templates

These templates are deprecated and are only supported in legacy environments.

Device Templates

The Device Templates define how phone configuration/provisioning files are created. Click on the name to directly edit the template. Take note of the allowable variables (show variables) that will be replaced upon use. The Class value will indicate some phone specific control options. This includes specific reboot commands and sidecar generator settings. When editing the template using the 'edit' button in the list, use the file destination to specify where the file will be written. An optional post generation command can be used for example for encryption etc. Both File Destination and Post Generation can contain the %%mac%% and %%MAC%% variables.

Maintenance

The maintenance section allows you to generate configuration files in batch for specific enterprise and specific templates. This is not necessary when simply updating an extension in the Enterprise Panel. Clicking on update in the extension editor will always re-generate the extension/phone with the selected template.

Logout

logs out from the interface.