CTI
From Taridium
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(New page: ipbx's CTI module provides a standardized way to interact with incoming calls using external applications. == CTI Configuration == Basic CTI configuration allows you to specify an URL wh...) |
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== CTI URL Variables == | == CTI URL Variables == | ||
| - | The following variables can be used in any of the CTI URLs and will be replaced with the according values | + | The following variables can be used in any of the CTI URLs and will be replaced with the according values. Some values might not be available in certain situations. |
| + | |||
| + | * '''%%calleridname%%''' The caller ID name, if available | ||
| + | * '''%%calleridnumber%%''' The caller ID number, if available | ||
| + | * '''%%accountcode%%''' The call account code | ||
| + | * '''%%uniqueid%%''' The unique ID of the call | ||
| + | * '''%%channel%%''' The channel, if available | ||
Revision as of 18:25, 21 December 2009
ipbx's CTI module provides a standardized way to interact with incoming calls using external applications.
CTI Configuration
Basic CTI configuration allows you to specify an URL which will be loaded into the End User Panel CTI window as soon as a call is routed to a user.
CTI Control
The CTI control option is available in the IVR, Groups and Queues applications. In it's simplest form the CTI control allows you to signal that a call was routed to an application, usually passing along some identifying information such as the caller ID.
CTI URL Variables
The following variables can be used in any of the CTI URLs and will be replaced with the according values. Some values might not be available in certain situations.
- %%calleridname%% The caller ID name, if available
- %%calleridnumber%% The caller ID number, if available
- %%accountcode%% The call account code
- %%uniqueid%% The unique ID of the call
- %%channel%% The channel, if available
