IVR
From Taridium
(→Adding IVRs) |
(→Adding IVRs) |
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Adding an IVR requires at least an IVR name (descriptive name) and the selection of a [[Voice_Prompts|prompt]]. A prompt is a sound file that is played back when you call into the IVR. See [[Voice_Prompts|Voice Prompts]] on how to create or upload prompts. Once the prompt has been added you can start adding functions (options) by entering a digit or multiple digits and selecting a function. | Adding an IVR requires at least an IVR name (descriptive name) and the selection of a [[Voice_Prompts|prompt]]. A prompt is a sound file that is played back when you call into the IVR. See [[Voice_Prompts|Voice Prompts]] on how to create or upload prompts. Once the prompt has been added you can start adding functions (options) by entering a digit or multiple digits and selecting a function. | ||
| + | |||
| + | === IVR Name === | ||
| + | |||
| + | Unique, descriptive IVR name. Can be accessed in a variety of other applications such as other IVR's etc. as well as selected in certain routing dialogs. | ||
| + | |||
| + | === Digit Timeout === | ||
| + | |||
| + | How long, in seconds, ipbx should wait until an input is considered complete. This is only relevant with multi-digit options and especially if '''Overlap Dial''' has been enabled. | ||
| + | |||
| + | === Main Prompt === | ||
| + | |||
| + | The main audio file that will be played back when calling into the IVR. | ||
| + | |||
| + | === Off Hours IVR === | ||
| + | |||
| + | Optional IVR that will be called when this IVR is 'off-hours' - see also Time Settings below. | ||
| + | |||
| + | === Replay === | ||
| + | |||
| + | How many times the main prompt should be played back before hangup and no input. | ||
| + | |||
| + | === Direct Dial === | ||
| + | |||
| + | Whether to allow direct dial to any of the system extensions (users). E.g. 'If you know your party's extension dial it at any time'. | ||
| + | |||
| + | === Timeout === | ||
| + | |||
| + | Wait time in seconds after prompt playback has been completed. | ||
| + | |||
| + | === Overlap Dial === | ||
| + | |||
| + | Whether to accept overlapping digits and or extensions. E.g. you have defined option 7 but also have '''Direct Dial''' enabled where an user could reach extension 701. If overlap dial is disabled entering 7 will immediately dial the digit option instead of waiting for more input. See also '''Digit Timeout'''. | ||
| + | |||
| + | === Pickup after === | ||
| + | |||
| + | How long to let a caller hear a ringtone in seconds before the call is picked up. | ||
| + | |||
| + | === IVR Status === | ||
| + | |||
| + | If the IVR is disabled, callers will hear a busy tone. This does not affect ongoing calls. | ||
| + | |||
| + | === Time Settings === | ||
| + | |||
| + | Time during which the IVR is enabled. During any other time the caller will reach the '''Off-Hours IVR''' if defined. | ||
| + | |||
| + | === Digit === | ||
| + | |||
| + | Numeric value 1-4 digits | ||
| + | |||
| + | === Function === | ||
| + | |||
| + | What function to use when digit(s) are entered. | ||
| + | |||
| + | === Parameter === | ||
| + | |||
| + | Parameters of function. | ||
| + | |||
| + | === CID Name Prepend === | ||
| + | |||
| + | Whether to pre-prend a string to the caller ID name portion of the caller ID. This can be used to identify which option has been selected. | ||
| + | |||
| + | === Remove === | ||
| + | |||
| + | Control to remove IVR option. | ||
Revision as of 16:32, 7 May 2009
IVR's or interactive voice response systems are setup under Applications → IVRs - All changes made become effective in realtime, so be careful when changing settings on a production system!
IVR's are sometimes also known as Auto Attendants or Automated Attendants.
Contents |
Adding IVRs
Adding an IVR requires at least an IVR name (descriptive name) and the selection of a prompt. A prompt is a sound file that is played back when you call into the IVR. See Voice Prompts on how to create or upload prompts. Once the prompt has been added you can start adding functions (options) by entering a digit or multiple digits and selecting a function.
IVR Name
Unique, descriptive IVR name. Can be accessed in a variety of other applications such as other IVR's etc. as well as selected in certain routing dialogs.
Digit Timeout
How long, in seconds, ipbx should wait until an input is considered complete. This is only relevant with multi-digit options and especially if Overlap Dial has been enabled.
Main Prompt
The main audio file that will be played back when calling into the IVR.
Off Hours IVR
Optional IVR that will be called when this IVR is 'off-hours' - see also Time Settings below.
Replay
How many times the main prompt should be played back before hangup and no input.
Direct Dial
Whether to allow direct dial to any of the system extensions (users). E.g. 'If you know your party's extension dial it at any time'.
Timeout
Wait time in seconds after prompt playback has been completed.
Overlap Dial
Whether to accept overlapping digits and or extensions. E.g. you have defined option 7 but also have Direct Dial enabled where an user could reach extension 701. If overlap dial is disabled entering 7 will immediately dial the digit option instead of waiting for more input. See also Digit Timeout.
Pickup after
How long to let a caller hear a ringtone in seconds before the call is picked up.
IVR Status
If the IVR is disabled, callers will hear a busy tone. This does not affect ongoing calls.
Time Settings
Time during which the IVR is enabled. During any other time the caller will reach the Off-Hours IVR if defined.
Digit
Numeric value 1-4 digits
Function
What function to use when digit(s) are entered.
Parameter
Parameters of function.
CID Name Prepend
Whether to pre-prend a string to the caller ID name portion of the caller ID. This can be used to identify which option has been selected.
Remove
Control to remove IVR option.
