On Call Notifications
From Taridium
| (9 intermediate revisions not shown) | |||
| Line 1: | Line 1: | ||
| - | This optional ipbx module is installed under Advanced Setup | + | This optional ipbx module is installed under '''Advanced Setup''' → '''Modules'''. Registered modules are displayed with '''registered module'''. |
| - | The On Call Notifications module is an automated voicemail/call notification service. On Call will ring a sequence of phone numbers and attempt to deliver a message until it has been acknowledged. Optionally e-mail notifications can be entered too. | + | The On Call Notifications module is an automated voicemail/call notification service. On Call will ring a sequence of phone numbers and attempt to deliver a message until it has been acknowledged. Optionally e-mail notifications can be entered too. Notifications are based on who is On Call. |
== Using the On Call Module == | == Using the On Call Module == | ||
| - | To configure the On Call module go to Applications | + | To configure the On Call module go to '''Applications''' → '''On Call'''. |
===On Call Box=== | ===On Call Box=== | ||
| Line 26: | Line 26: | ||
The confirmation key, is the key that needs to be entered to confirm the notification. This is only used when selecting the 'Notification Option' 'Notification with Confirmation'. See below. By default this key is set to 9. Note that your [[#Notification Prompt|Notification Prompt]] should reflect this selection. | The confirmation key, is the key that needs to be entered to confirm the notification. This is only used when selecting the 'Notification Option' 'Notification with Confirmation'. See below. By default this key is set to 9. Note that your [[#Notification Prompt|Notification Prompt]] should reflect this selection. | ||
| + | |||
| + | === Notification List === | ||
| + | |||
| + | The notification list specifies who is a member of the On Call list. The '''Name''' lists the user/mailbox that will be used to store the recorded message. | ||
| + | |||
| + | The '''Notifications''' is a list of telephone numbers or e-mail addresses. One entry per line. Note that an e-mail notification will not cancel the notification schedule! Only a properly acknowledged call will cancel the schedule. The '''Notification Options''' specifies how the On Call user should be notified. '''Connect to Voicemail Box''' will simply deliver the message and cancel the notification schedule after the user has listened to the last new message. '''Notification with Confirmation''' will play back the '''Notification Prompt''' as specified in the '''On Call Box''' settings. | ||
| + | |||
| + | === On Call Setting === | ||
| + | |||
| + | The '''Currently On Call (Mailbox)''' selection determines which box/user is on call. | ||
| + | |||
| + | === Changing the On Call Box by Phone === | ||
| + | |||
| + | The On Call mailbox can be changed/disabled by dialing a pre-assigned star code. See also [[Feature_Map|Feature Map]]. | ||
| + | |||
| + | === On Call answering Machine Detection === | ||
| + | |||
| + | The on call module uses the built-in answering machine detection when delivering notifications. Settings for answering machine detection can be configured in the [[Manual Editor]]. Below is an example configuration: | ||
| + | <pre> | ||
| + | [general] | ||
| + | initial_silence = 2500 | ||
| + | ; If exceeded then MACHINE. | ||
| + | greeting = 1500 | ||
| + | after_greeting_silence = 800 | ||
| + | ; If exceeded then HUMAN | ||
| + | total_analysis_time = 5000 | ||
| + | ; on a HUMAN or MACHINE | ||
| + | min_word_length = 100 | ||
| + | between_words_silence = 50 | ||
| + | ; the audio what follows as a new word | ||
| + | maximum_number_of_words = 5 | ||
| + | ; If exceeded then MACHINE | ||
| + | silence_threshold = 256 | ||
| + | </pre> | ||
Latest revision as of 19:16, 17 June 2010
This optional ipbx module is installed under Advanced Setup → Modules. Registered modules are displayed with registered module.
The On Call Notifications module is an automated voicemail/call notification service. On Call will ring a sequence of phone numbers and attempt to deliver a message until it has been acknowledged. Optionally e-mail notifications can be entered too. Notifications are based on who is On Call.
Contents |
Using the On Call Module
To configure the On Call module go to Applications → On Call.
On Call Box
The On Call Box interaction allows you to configure how the call should be answered and how messages should be delivered.
Prompt
The prompt is the prompt to be played back when the On Call box picks up. Use the Voice Prompts interaction to upload or record new prompts.
Notification Prompt
The notification prompt is the prompt to be played back when the notification is delivered. Use the Voice Prompts interaction to upload or record new prompts.
Caller ID for notification
The caller ID for notifications is the caller ID set when the On Call service attempts to deliver a notification. This is intended to easily identify the calling party and react accordingly.
Confirmation Key
The confirmation key, is the key that needs to be entered to confirm the notification. This is only used when selecting the 'Notification Option' 'Notification with Confirmation'. See below. By default this key is set to 9. Note that your Notification Prompt should reflect this selection.
Notification List
The notification list specifies who is a member of the On Call list. The Name lists the user/mailbox that will be used to store the recorded message.
The Notifications is a list of telephone numbers or e-mail addresses. One entry per line. Note that an e-mail notification will not cancel the notification schedule! Only a properly acknowledged call will cancel the schedule. The Notification Options specifies how the On Call user should be notified. Connect to Voicemail Box will simply deliver the message and cancel the notification schedule after the user has listened to the last new message. Notification with Confirmation will play back the Notification Prompt as specified in the On Call Box settings.
On Call Setting
The Currently On Call (Mailbox) selection determines which box/user is on call.
Changing the On Call Box by Phone
The On Call mailbox can be changed/disabled by dialing a pre-assigned star code. See also Feature Map.
On Call answering Machine Detection
The on call module uses the built-in answering machine detection when delivering notifications. Settings for answering machine detection can be configured in the Manual Editor. Below is an example configuration:
[general] initial_silence = 2500 ; If exceeded then MACHINE. greeting = 1500 after_greeting_silence = 800 ; If exceeded then HUMAN total_analysis_time = 5000 ; on a HUMAN or MACHINE min_word_length = 100 between_words_silence = 50 ; the audio what follows as a new word maximum_number_of_words = 5 ; If exceeded then MACHINE silence_threshold = 256
