IVR
From Taridium
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== Adding IVRs == | == Adding IVRs == | ||
| - | Adding an IVR requires at least an IVR name (descriptive name) and the selection of a [[Voice_Prompts|prompt]]. A prompt is a sound file that is played back when you call into the IVR. See [[Voice_Prompts|Voice Prompts]] on how to create or upload prompts. | + | Adding an IVR requires at least an IVR name (descriptive name) and the selection of a [[Voice_Prompts|prompt]]. A prompt is a sound file that is played back when you call into the IVR. See [[Voice_Prompts|Voice Prompts]] on how to create or upload prompts. Once the prompt has been added you can start adding functions (options) by entering a digit or multiple digits and selecting a function. |
Revision as of 16:12, 7 May 2009
IVR's or interactive voice response systems are setup under Applications → IVRs - All changes made become effective in realtime, so be careful when changing settings on a production system!
IVR's are sometimes also known as Auto Attendants or Automated Attendants.
Adding IVRs
Adding an IVR requires at least an IVR name (descriptive name) and the selection of a prompt. A prompt is a sound file that is played back when you call into the IVR. See Voice Prompts on how to create or upload prompts. Once the prompt has been added you can start adding functions (options) by entering a digit or multiple digits and selecting a function.
