Destinations

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	* '''IVR'''		* '''IVR'''
	This will reach any of the internally configured call groups. See '''Applications''' -> '''IVRs'''.		This will reach any of the internally configured call groups. See '''Applications''' -> '''IVRs'''.
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	* '''mailbox'''		* '''mailbox'''
	This will reach any of the internally configured mailboxes. This is the same as dialing **[mailbox number]		This will reach any of the internally configured mailboxes. This is the same as dialing **[mailbox number]
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	* '''on-call mailbox''' (optional module)		* '''on-call mailbox''' (optional module)
	If installed this will reach the selected on-call mailbox. See '''Applications''' -> '''On Call'''.		If installed this will reach the selected on-call mailbox. See '''Applications''' -> '''On Call'''.
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	* '''queue'''		* '''queue'''
	This will reach any of the internally configured queues. See '''Applications''' -> '''Queues'''.		This will reach any of the internally configured queues. See '''Applications''' -> '''Queues'''.
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	* '''service IVR'''		* '''service IVR'''
	This will reach the service IVR. See [[Service IVR]].		This will reach the service IVR. See [[Service IVR]].
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	* '''user'''		* '''user'''

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Revision as of 19:09, 27 February 2009

Destinations

Destinations are ways to reach a specific application, user, mailbox etc. Destinations can be selected in inbound routes and some applications. The following destinations are usually available:

Generally available destinations:

• channel

a channel as destination will simply ring the selected phone/client. No voicemail, forwarding or any other settings will apply. Regardless whether there the channel is assigned to a user or not.

• conference room

This will reach any of the internally configured conference rooms. See Applications -> Conferencing.

• directory

This will reach the internal dial-by-name directory. See System -> Voicemail for a list of configured directory entries.

• extension

This will reach any of the internally configured extensions. This is the same as if you were dialing an extension. See also Manual Dialplan.

• group

This will reach any of the internally configured call groups. See Applications -> Groups.

• IVR

This will reach any of the internally configured call groups. See Applications -> IVRs.

• mailbox

This will reach any of the internally configured mailboxes. This is the same as dialing **[mailbox number]

• on-call mailbox (optional module)

If installed this will reach the selected on-call mailbox. See Applications -> On Call.

• queue

This will reach any of the internally configured queues. See Applications -> Queues.

• service IVR

This will reach the service IVR. See Service IVR.

• user

This will reach a configured user (needs to be present as user and have an associated mailbox).

only available in inbound routes:

• auto extension

• unified voicemail