IVR
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Time during which the IVR is enabled. During any other time the caller will reach the '''Off-Hours IVR''' if defined. | Time during which the IVR is enabled. During any other time the caller will reach the '''Off-Hours IVR''' if defined. | ||
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| + | == IVR Functions == | ||
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| + | IVR functions or options are usually digits the user enters to access extensions and applications. Please select your digits carefully so they don't overlap other used extensions. | ||
=== Digit === | === Digit === | ||
Revision as of 23:37, 2 August 2010
IVR's or interactive voice response systems are setup under Applications → IVRs - All changes made, become effective instantly, so be careful when changing settings on a production system!
IVR's are sometimes also known as Auto Attendants or Automated Attendants.
Contents |
IVR Dialog
Adding an IVR requires at least an IVR name (descriptive name) and the selection of a prompt. A prompt is a sound file that is played back when you call into the IVR. See Voice Prompts on how to create or upload prompts. Once the prompt has been added you can start adding functions (options) by entering a digit or multiple digits and selecting a function.
IVR Name
Unique, descriptive IVR name. Can be accessed in a variety of other applications such as other IVR's etc. as well as selected in certain routing dialogs.
Extension
An optional internal extension for the IVR. This needs to be unique within the system.
Digit Timeout
How long, in seconds, ipbx should wait until an input is considered complete. This is only relevant with multi-digit options and especially if Overlap Dial has been enabled.
Main Prompt
The main audio file that will be played back when calling into the IVR.
Off Hours IVR
Optional IVR that will be called when this IVR is 'off-hours' - see also Time Settings below.
Replay
How many times the main prompt should be played back before hangup and no input.
Direct Dial
Whether to allow direct dial to any of the system extensions (users). E.g. 'If you know your party's extension dial it at any time'.
Timeout
Wait time in seconds after prompt playback has been completed. This applies as long as there has been no input.
Overlap Dial
Whether to accept overlapping digits and or extensions. E.g. you have defined option 7 but also have Direct Dial enabled where an user could reach extension 701. If overlap dial is disabled entering 7 will immediately dial the digit option instead of waiting for more input. See also Digit Timeout.
Pickup after
How long to let a caller hear a ringtone in seconds before the call is picked up.
IVR Status
If the IVR is disabled, callers will hear a busy tone. This does not affect ongoing calls.
Digit Timeout
How long the IVR should wait in seconds, until time out after initial input.
Language
The selected language for the IVR. Affects built-in prompts playback after IVR has been executed.
Time Condition
Time during which the IVR is enabled. During any other time the caller will reach the Off-Hours IVR if defined.
IVR Functions
IVR functions or options are usually digits the user enters to access extensions and applications. Please select your digits carefully so they don't overlap other used extensions.
Digit
Numeric value 1-4 digits
Function
What function to use when digit(s) are entered.
Parameter
Parameters of function.
CID Name Prepend
Whether to pre-prend a string to the caller ID name portion of the caller ID. This can be used to identify which option has been selected. Th existing caller ID name will be preserved. If you want to overwrite the caller ID name use the % modifier. Example: the string %SALES will overwrite the caller ID name completely.
Remove
Control to remove IVR option.
Upon Timeout
Which action to take once the application times out or invalid input has been entered.
Off Hours Switch Display
Shows which star code can be selected to switch the IVR into off-hours. If enabled the selected Off Hours IVR will be used instead. Dial the starcode again to disable.
