Groups

From Taridium

Revision as of 17:39, 26 June 2009

Call groups are designed to ring or deliver messages to multiple users/phones. Groups are not the same as Call Queues and don't offer login/logoff or true call queueing.

To access call groups click on Applications → Groups.

Group Dialog

Adding a group requires at least a group name. Once the group name has been specified you can start by adding members to the group.

Group Name

A descriptive name for the group. This needs to be unique within your groups.

Group Extension

An optional extension.

Greeting Mailbox

If group type has been selected as Ring+Mailbox or Mailbox this specifies the greeting which will be used. Both busy and unavailable greetings can be selected from any mailbox on the system.

Record Calls

If checked, all calls to this group will be recorded and stored in the database.

Deliver Messages

Where to deliver messages if Ring+Mailbox or Mailbox has been selected.

Voicemail Delay

How long to ring phones before going to voicemail. Needs to be adjusted if Ring Strategy has been set to sequential or round robin.

Ring Strategy

How to ring phones:

• ring all ring all phones
• sequential ring phones in sequential order
• round robin ring phones in random order

Ring Extension

How long to ring phones if Ring Strategy has been set to sequential or round robin.

Language

Missed Call E-Mail Notifications

If set an e-mail will be sent to the e-mail address(es). Use commas to separate multiple e-mail addresses.

Group Type

The group type specifies whether the group should be Ring only, Ring+Mailbox or a Mailbox Group.

Upon Timeout

Which action to take once the application times out or invalid input has been entered.