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Feature Map

The Feature allows you to freely map applications and features to star codes.

See main article Feature Map


The operator is a special short-cut used when you enter 0 during voicemail playback/retrieval and dial-by-name searches. It can be a group, queue, extension, channel, IVR or even a conference room.

If allow 0 to reach operator directly is checked any user can dial 0 from their phone to reach the pre-set extension (or application). Be careful when using this option and make sure your phone dialplan supports dialing 0 as an extension.

If you wish to have an operator option/digit in a custom IVR simply set it up as you would with any other digit/function.

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