Unified Voicemail

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This optional ipbx module is installed under Advanced Setup → Modules. Registered modules are displayed with registered module.

The Unified Voicemail (UVM) module allows you to use a single mailbox for multiple extensions as well as any mobile phone(s) and PSTN line(s) that support conditional call diversion.

Contents

Requirements

Unified Voicemail requires individual DID/DDIs for each voicemail box that is supposed to be integrated.

Configuration

Unified Voicemail (UVM) is configured in both Administrator's and End-User panel.

Inbound Routing

In order for ipbx to know about the UVM DID/DDIs you will need to setup some inbound routes. Go to Configuration → Inbound Routing to add (a) new route(s). This can be either a pattern or a single number with Local Destination Unified Voicemail.

Assigning DID/DDIs to Mailboxes

In order for ipbx to know which mailbox uses which DID/DDI you will need to associate mailboxes. Go to System → Voicemail → Edit Mailbox and enter the new Unified Access Number This needs to be of the exact same format as the inbound routing.

Configuring Mailbox Access

To access your mailbox from your mobile/cellphone you will need to add a permissioned number to each user/mailbox.

Go to the End-User Panel and click on Voicemail → Settings for Voicemail Access and Callback Settings. Add your permissioned number. A permissioned number can also be the callback number for mobile interface integration when using click to call in a mobile environment such as a PDA or Smartphone.

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