Troubleshooting
From Taridium
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| + | == Host Based Firewall == | ||
| + | |||
| + | If you have difficulties accessing the web interface or establishing SIP/IAX traffic, make sure your host firewall does allow the desired traffic. | ||
| + | |||
| + | To check if your host firewall (e.g. standard CentOS/RedHat installation) is affecting traffic, try turning iptables off: | ||
| + | |||
| + | <pre style="font-size: 12px;"> | ||
| + | [root~]# service iptables off | ||
| + | </pre> | ||
| + | |||
| + | A default iptables configuration file can be found at /usr/local/ipbx/default-iptables | ||
| + | |||
| + | == Using SIP Trunks == | ||
| + | |||
| + | My calls work fine, but I don't hear a ringback tone. | ||
| + | |||
| + | Go to '''Advanced Setup''' → '''Configuration''' and check the '''Force ringback tone on trunk calls''' under '''Trunks'''. | ||
| + | |||
| + | == CDR == | ||
| + | |||
| + | === No call ID displayed === | ||
| + | |||
| + | There is no entry for '''call ID''' in the CDR viewer. | ||
| + | |||
| + | You might be using a custom version of the underlying Asterisk Addons package. Please make sure you use the latest taridium packages. E.g.: | ||
| + | |||
| + | <pre style="font-size: 12px;"> | ||
| + | [root@pbx ~]# yum install asterisk16-addons | ||
| + | </pre> | ||
| + | |||
| + | or | ||
| + | |||
| + | <pre style="font-size: 12px;"> | ||
| + | [root@pbx ~]# yum install asterisk18-addons | ||
| + | </pre> | ||
| + | |||
| + | depending on the version of Asterisk you are using. | ||
| + | |||
== Installation == | == Installation == | ||
| - | === Ioncube Loader === | + | === Ioncube Loader Permission Error === |
Failed loading /usr/local/php-ioncube/ioncube/ioncube_loader_lin_5.1.so: /usr/local/php-ioncube/ioncube/ioncube_loader_lin_5.1.so: cannot restore segment prot after reloc: Permission denied | Failed loading /usr/local/php-ioncube/ioncube/ioncube_loader_lin_5.1.so: /usr/local/php-ioncube/ioncube/ioncube_loader_lin_5.1.so: cannot restore segment prot after reloc: Permission denied | ||
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Try disabling SELinux in /etc/selinux/config | Try disabling SELinux in /etc/selinux/config | ||
| + | <pre style="font-size: 12px;"> | ||
SELINUX=disabled | SELINUX=disabled | ||
| + | </pre> | ||
| - | To | + | To activate the setting above you can either re-start your server, or enter the following command: |
| + | <pre style="font-size: 12px;"> | ||
[root@pbx ~]# setenforce 0 | [root@pbx ~]# setenforce 0 | ||
| + | </pre> | ||
| + | |||
| + | === Ioncube File Not Permissioned === | ||
| + | |||
| + | Example: | ||
| + | |||
| + | The encoded file /var/www/html/conf/license-XXXXXXXXXXXX.php is not permissioned for 192.168.213.124 | ||
| + | Your license is locked to your network interface MAC address. Please contact Taridium licensing@taridium.com to reset your license. | ||
== Conferencing == | == Conferencing == | ||
| - | === Personal Conference Rooms | + | === Personal Conference Rooms Disabled in End-User Panel === |
The end-user interface states that personal conference rooms have been disabled. Go to Applications -> Features -> Feature Map and map the feature '''Personal Conference Rooms''' as the prefix you wish to use for the rooms. The extension format is *[selected number prefix] + [extension number] | The end-user interface states that personal conference rooms have been disabled. Go to Applications -> Features -> Feature Map and map the feature '''Personal Conference Rooms''' as the prefix you wish to use for the rooms. The extension format is *[selected number prefix] + [extension number] | ||
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timing source or using the pseudo timing device ztdummy. | timing source or using the pseudo timing device ztdummy. | ||
| + | <pre style="font-size: 12px;"> | ||
[root@ipbx ~]# service asterisk stop | [root@ipbx ~]# service asterisk stop | ||
| - | [root@ipbx ~]# modprobe | + | [root@ipbx ~]# modprobe dahdi_dummy |
[root@ipbx ~]# cat /var/log/messages | [root@ipbx ~]# cat /var/log/messages | ||
| + | </pre> | ||
and check for any errors, if you get an error message regarding the | and check for any errors, if you get an error message regarding the | ||
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kernel. Use our pre-compilation package zaptel-compile by entering | kernel. Use our pre-compilation package zaptel-compile by entering | ||
| - | [root@ipbx ~]# yum install zaptel compile | + | <pre style="font-size: 12px;"> |
| + | [root@ipbx ~]# yum install zaptel-compile | ||
| + | </pre> | ||
and try the modprobe command again. If there are no error you can start | and try the modprobe command again. If there are no error you can start | ||
Asterisk again. | Asterisk again. | ||
| + | <pre style="font-size: 12px;"> | ||
[root@ipbx ~]# service asterisk start | [root@ipbx ~]# service asterisk start | ||
| + | </pre> | ||
To configure zaptel to start the timing source at boot edit /etc/sysconfig/zaptel and uncomment the appropriate line. | To configure zaptel to start the timing source at boot edit /etc/sysconfig/zaptel and uncomment the appropriate line. | ||
Latest revision as of 17:03, 12 December 2011
Contents |
Host Based Firewall
If you have difficulties accessing the web interface or establishing SIP/IAX traffic, make sure your host firewall does allow the desired traffic.
To check if your host firewall (e.g. standard CentOS/RedHat installation) is affecting traffic, try turning iptables off:
[root~]# service iptables off
A default iptables configuration file can be found at /usr/local/ipbx/default-iptables
Using SIP Trunks
My calls work fine, but I don't hear a ringback tone.
Go to Advanced Setup → Configuration and check the Force ringback tone on trunk calls under Trunks.
CDR
No call ID displayed
There is no entry for call ID in the CDR viewer.
You might be using a custom version of the underlying Asterisk Addons package. Please make sure you use the latest taridium packages. E.g.:
[root@pbx ~]# yum install asterisk16-addons
or
[root@pbx ~]# yum install asterisk18-addons
depending on the version of Asterisk you are using.
Installation
Ioncube Loader Permission Error
Failed loading /usr/local/php-ioncube/ioncube/ioncube_loader_lin_5.1.so: /usr/local/php-ioncube/ioncube/ioncube_loader_lin_5.1.so: cannot restore segment prot after reloc: Permission denied
Try disabling SELinux in /etc/selinux/config
SELINUX=disabled
To activate the setting above you can either re-start your server, or enter the following command:
[root@pbx ~]# setenforce 0
Ioncube File Not Permissioned
Example:
The encoded file /var/www/html/conf/license-XXXXXXXXXXXX.php is not permissioned for 192.168.213.124
Your license is locked to your network interface MAC address. Please contact Taridium licensing@taridium.com to reset your license.
Conferencing
Personal Conference Rooms Disabled in End-User Panel
The end-user interface states that personal conference rooms have been disabled. Go to Applications -> Features -> Feature Map and map the feature Personal Conference Rooms as the prefix you wish to use for the rooms. The extension format is *[selected number prefix] + [extension number]
Invalid Conference Room
Ipbx claims the conference room number is invalid. This is usually a problem with the conferencing timing source. Meetme conferencing requires a timing source, either in the form of a Zaptel compatible timing source or using the pseudo timing device ztdummy.
[root@ipbx ~]# service asterisk stop [root@ipbx ~]# modprobe dahdi_dummy [root@ipbx ~]# cat /var/log/messages
and check for any errors, if you get an error message regarding the kernel version, you will have to re-compile the zaptel source for your kernel. Use our pre-compilation package zaptel-compile by entering
[root@ipbx ~]# yum install zaptel-compile
and try the modprobe command again. If there are no error you can start Asterisk again.
[root@ipbx ~]# service asterisk start
To configure zaptel to start the timing source at boot edit /etc/sysconfig/zaptel and uncomment the appropriate line.
