Queues

From Taridium

Call queues also known as ACD allow you to setup advanced call distribution for your PBX system.

To access call groups click on Applications → Queues.

Contents 1 Queue Dialog 1.1 Queue Name 1.2 Queue Extension 1.3 Music On Hold Class 1.4 Strategy 1.5 Record Calls 1.6 Language 2 Upon Timeout

Queue Dialog

Adding a queue requires at least a queue name. Once the queue name has been specified you can start by adding members to the queue.

Queue Name

A descriptive name for the queue. This needs to be unique within your queues.

Queue Extension

An optional internal extension for the queue. This needs to be unique within the system.

Music On Hold Class

Select which music on hold should be played back while callers wait in the queue. Use the ringing only option to signal ringing to the caller.

Strategy

The strategy specifies how callers should be distributed to queue members.

• ring all ring all available members until one answers
• least recent ring interface which was least recently called by this queue
• fewest calls ring the one with fewest completed calls from this queue
• random ring random interface
• round robin (memory) round robin with memory, remember where we left off last ring pass

Record Calls

If checked, all calls to this group will be recorded and stored in the database.

Language

The selected language for the queue. Affects built-in prompts playback and other multi-language prompts after the queue has been executed.

Upon Timeout

Which action to take once the application times out or a key has been pressed.