Voicemail

From Taridium

To configure your voicemail system and add stand-alone mailboxes go to System → Voicemail.

Mailboxes will list all mailboxes setup on the system. Use the search box to search for mailboxes by mailbox name/extension or full user name.

Contents 1 Adding a Mailbox 1.1 Mailbox 1.2 Full Name 1.3 PIN 1.4 E-Mail Address 1.5 Notification Options 1.6 Context 1.7 Say Caller ID 1.8 Hide from Directory 1.9 Pager 1.10 Time Zone 1.11 Unified Access Number (optional module) 1.12 Reset PIN 1.13 random 4 digit PIN 2 Accessing Voicemail 3 DTMF Voicemail Menu 3.1 Voicemail Retrieval and Setup Menu 3.2 After recording a message 4 General Settings 4.1 E-Mail Audio File 4.2 Delete after E-Mail Delivery 4.3 Mail Command 4.4 Server E-Mail Address 4.5 Envelope 4.6 Format 4.7 External Notify Cmd 4.8 External Password Cmd 4.9 Max Silence (s) 4.10 Silence Threshold 4.11 Max Message Length (s) 4.12 Min Message Length (s) 4.13 Max No. Messages 4.14 Max Greeting Length (s) 4.15 Max Login Attempts 4.16 Skip (ms) 4.17 CID Internal Contexts 4.18 Review 4.19 Operator 4.20 Say CID 4.21 Dial Out Context 4.22 Callback Context 4.23 Next After Cmd 4.24 Exit Context 5 Advanced Settings

Adding a Mailbox

To add a mailbox click on the add mailbox button. Enter at the least the mailbox number. The full name will also be used for any dial by name directory used in the dialplan. If you specify a voicemail PIN this will also be the PIN used to access the ipbx end-user and mobile interfaces.

Mailbox

The mailbox identifier (required). This number/name needs to be unique if to be used with the end-user panel.

Full Name

Complete name of the mailbox user.

PIN

The PIN (personal identification number) for the mailbox. If you specify a voicemail PIN this will also be the PIN used to access the ipbx end-user and mobile interfaces.

For security reasons the voicemail PIN needs to be at least 3 digits long. It is thus recommended to use 3 digit extensions if you plan to set the PIN to the same number as the extension/mailbox for initial use.

E-Mail Address

Valid E-Mail address for voicemail notifications and attachments.

Notification Options

• E-Mail Notification with Attachment

Send e-mail with attached audio file

• E-Mail Notification without Attachment

Send e-mail without audio file

• Compact E-Mail Notification

Send compact notification e-mail

• Compact E-Mail Notification with Link

Send compact notification e-mail with link to audio file

• No Notification

No e-mail notification

Context

The context is a group of mailboxes. If left empty this will default to ‘default (recommended).

Say Caller ID

Whether to say the caller ID when playing back messages. Defaults to ‘no’.

Hide from Directory

Whether to hide this mailbox from the company directory / dial-by-name. Defaults to ‘no’,

Pager

Optional pager address for voicemail notifications.

Time Zone

Time Zone of mailbox. Defaults to server time.

Unified Access Number (optional module)

Dedicated DID/DDI for voicemail access. This requires unified voicemail to be installed.

Reset PIN

Reset's the PIN and sends a new PIN to the user's e-mail address.

random 4 digit PIN

Creates a random 4 digit PIN / this is optionally set to same as mailbox. See also Advanced Setup Default PIN Mode

Accessing Voicemail

Voicemail boxes can be accessed by pressing the Voicemail button or by dialing the extension *86 (default feature map setting). If you are accessing voicemail from your own extension, the system will ask you for your PIN only.

DTMF Voicemail Menu

Voicemail Menu

Access your mailbox as described above and press 0 during the announcement to access the voicemail menu. Here you will be able to configure your mailbox, change your PIN, record busy, unavailable and temporary greetings. Follow the instructions in order to record your prompts and change your settings.

Voicemail Retrieval and Setup Menu

• 1 Read voicemail messages

• 3 Advanced options

• 1 Reply
• 2 Call back
• 3 Envelope
• 4 Outgoing call
• 5 Send Message

• 4 Play previous message
• 5 Repeat current message
• 6 Play next message
• 7 Delete current message
• 8 Forward message to another mailbox

• 1 Use Voicemailnumber
• 2 Use Voicemail Directory

• 9 Save message in a folder
• * Help; during message playback: Rewind
• # Exit; during message playback: Skip forward

• 2 Change folders

• 0 Switch to new Messages
• 1Switch to old Messages

• 3 Advanced Options

• 5 Send Message

• 1 Use Voicemailnumber
• 2 Use Voicemail Directory

• 0 Mailbox options

• 1 Record your unavailable message
• 2 Record your busy message
• 3 Record your name
• 4 Record your temporary message
• 5 Change your password
• * Return to the main menu

• * Help
• # Exit

After recording a message

(incoming message, busy/unavailable greetings, or name)

• 1 - Accept
• 2 - Review
• 3 - Re-record
• 0 - Reach operator(1) (not available when recording greetings/name)

During playback you can always press * to rewind or # to fast forward the message. Leaving Voicemail

When you leave a message you can always press # to skip immediately to the recording tone.

General Settings

E-Mail Audio File

Delete after E-Mail Delivery

Mail Command

Server E-Mail Address

Envelope

Format

External Notify Cmd

External Password Cmd

Max Silence (s)

Silence Threshold

Max Message Length (s)

Min Message Length (s)

Max No. Messages

Max Greeting Length (s)

Max Login Attempts

Skip (ms)

CID Internal Contexts

Review

Operator

Say CID

Dial Out Context

Callback Context

Next After Cmd

Exit Context

PBX Skip From String E-mail Subject E-mail Body

Advanced Settings