Troubleshooting
From Taridium
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CDR
No call ID displayed
There is no entry for call ID in the CDR viewer.
You might be using a custom version of the underlying Asterisk Addons package. Please make sure you use the latest taridium packages. E.g.:
[root@pbx ~]# yum install asterisk-addons
Installation
Ioncube Loader Permission Error
Failed loading /usr/local/php-ioncube/ioncube/ioncube_loader_lin_5.1.so: /usr/local/php-ioncube/ioncube/ioncube_loader_lin_5.1.so: cannot restore segment prot after reloc: Permission denied
Try disabling SELinux in /etc/selinux/config
SELINUX=disabled
To make this active you can either re-start your server or enter the following command:
[root@pbx ~]# setenforce 0
Ioncube File Not Permissioned
Example:
The encoded file /var/www/html/conf/license-XXXXXXXXXXXX.php is not permissioned for 192.168.213.124
Your license is locked to your network interface MAC address. Please contact Taridium licensing@taridium.com to reset your license.
Conferencing
Personal Conference Rooms Disabled in End-User Panel
The end-user interface states that personal conference rooms have been disabled. Go to Applications -> Features -> Feature Map and map the feature Personal Conference Rooms as the prefix you wish to use for the rooms. The extension format is *[selected number prefix] + [extension number]
Invalid Conference Room
Ipbx claims the conference room number is invalid. This is usually a problem with the conferencing timing source. Meetme conferencing requires a timing source, either in the form of a Zaptel compatible timing source or using the pseudo timing device ztdummy.
[root@ipbx ~]# service asterisk stop [root@ipbx ~]# modprobe ztdummy [root@ipbx ~]# cat /var/log/messages
and check for any errors, if you get an error message regarding the kernel version, you will have to re-compile the zaptel source for your kernel. Use our pre-compilation package zaptel-compile by entering
[root@ipbx ~]# yum install zaptel-compile
and try the modprobe command again. If there are no error you can start Asterisk again.
[root@ipbx ~]# service asterisk start
To configure zaptel to start the timing source at boot edit /etc/sysconfig/zaptel and uncomment the appropriate line.
