Operator Console

From Taridium

The operator console allows user to manage inbound and outbound calls directly from their web browser. The operator console needs to be enabled for each user. This feature is available as of ipbx 2.3.

In order to enable the Operator Console in the End User Panel, go to System → Users → Select User and click on Feature Settings then enable access to operator console

Contents 1 Console 1.1 Commands 1.2 Monitored Extensions/Users 1.3 Other Extensions 1.4 Parked Calls 1.5 Status 1.6 Detached Mode 1.7 Calling 1.8 Transfer 1.9 Transfer to Voicemail 1.10 Transfer to Mobile 1.11 Pickup 1.12 Call Parking 1.13 Spying 1.14 Spying and Whispering 1.15 Search 1.16 Hangup 2 Settings

Console

The operator console provides a live view of extension activity and allows you to control your inbound and outbound calls using a few simple commands.

The operator console consists of 5 sections.

Commands

The commands used to dial, transfer, park, spy and hangup calls.

Monitored Extensions/Users

Active users/extensions that can be monitored, called and/or transferred to.

Other Extensions

This section shows any other extensions that can be used as targets to transfer calls to.

Parked Calls

The parked calls section shows up to four parked calls and their corresponding caller ID (if available).

Status

The status section will provide you with information about any of the actions performed using the console.

Detached Mode

The operator console can also be run in a separate window by clicking on Detach Operator Console.

Calling

Call a number/user by selecting a user/destination or entering a number in the number field then clicking the Call button. Your phone will ring and ipbx will connect your call.

Transfer

Transfer an active call by selecting a user/destination or entering a number in the number field then clicking the Xfer button. If you have two active calls, select the call you would like to transfer. Transfers are immediate or non-consultative.

Transfer to Voicemail

Transfer an active call by selecting a user/destination then clicking the Xfer to Voicemail button. If you have two active calls, select the call you would like to transfer to voicemail.

Transfer to Mobile

Transfer an active call by selecting a user/destination then clicking the Xfer to Mobile button. If you have two active calls, select the call you would like to transfer to the users mobile phone.

Pickup

The pickup method allows you to pick up a ringing phone by selecting the target then clicking on Pickup. Your phone will ring and ipbx will connect your call.

Call Parking

Park an active call by clicking the Park button. If you have two active calls, select the call you would like to transfer to park. You will see the parked call in the parked call fields at the bottom of the console.

Spying

Spying allows you to listen into active conversations. Simply select the active user/destination you would like to spy on. Your phone will ring and connect you into the call.

Spying and Whispering

Spying allows you to listen into active conversations and talk to spied upon party, but not to the 3rd party. Simply select the active user/destination you would like to spy on. Your phone will ring and connect you into the call.

Search

The search box allows you to filter your monitored extensions.

Hangup

The hangup function allows you to hangup any active conversation involving any of the monitored extensions/users.

Settings

The operator console settings page allows you to setup your monitored extensions and add any other arbitrary extensions for transfers. The first monitored extension is always yourself and cannot be moved or removed.

Monitored extensions can either be users as defined in ipbx and/or channels only, depending on your general ipbx configuration.

You can move around monitored and other extensions by using the blue arrows.