IVR Input

From Taridium

IVR's or interactive voice response Input functions are setup under Applications → IVRs An IVR Input function allows you to gather DTMF data from the caller and process it using a web application - All changes made, become effective instantly, so be careful when changing settings on a production system!

Contents 1 IVR Input Dialog 1.1 Input Name 1.2 Extension 1.3 Query Prompt 1.4 Max Digits 1.5 Timeout 2 Input Validation 2.1 Validation URL 2.2 Success Prompt 2.3 Failure Prompt 2.4 Max Retries 2.5 Hangup on Failure 3 Input Result 3.1 Result URL 4 Upon Completion 5 URL Variables

IVR Input Dialog

Like with an ordinary IVR, you will only able to create an input function if you have a prompt recorded or uploaded.

Input Name

Extension

Query Prompt

Max Digits

Timeout

Input Validation

Validation URL

Success Prompt

Failure Prompt

Max Retries

Hangup on Failure

Input Result

Result URL

This is the URL that will be called after the input has been completed or timed out. Use the %%input%% variable to pass the value to your URL.

Upon Completion

If set, this indicates where to continue with the call. This function has no effect if hangup on failure has been checked and the input was not successfully validated.

URL Variables

URLs can contain the following variables:

•  %%accountcode%% the current ipbx account code
•  %%calleridnumber%% the current caller ID number
•  %%calleridname%% the current caller ID name
•  %%calleridani%% the current caller ID ANI
•  %%uniqueid%% the unique ID of the call as stored in the CDR records
•  %%channel%% the channel, if available
•  %%exten%% the dialed extension
•  %%input%% the DTMF digits entered
•  %%attempts%% the number of attempts/retries