Queues
From Taridium
Call queues also known as ACD allow you to setup advanced call distribution for your PBX system.
To access call groups click on Applications → Queues.
Contents |
Queue Dialog
Adding a queue requires at least a queue name. Once the queue name has been specified you can start by adding members to the queue.
Queue Name
A descriptive name for the queue. This needs to be unique within your queues.
Queue Extension
An optional extension.
Greeting Mailbox
If group type has been selected as Ring+Mailbox or Mailbox this specifies the greeting which will be used. Both busy and unavailable greetings can be selected from any mailbox on the system.
Record Calls
If checked, all calls to this group will be recorded and stored in the database.
Deliver Messages
Where to deliver messages if Ring+Mailbox or Mailbox has been selected.
Voicemail Delay
How long to ring phones before going to voicemail. Needs to be adjusted if Ring Strategy has been set to sequential or round robin.
Ring Strategy
How to ring phones:
- ring all ring all phones
- sequential ring phones in sequential order
- round robin ring phones in random order
Ring Extension
How long to ring phones if Ring Strategy has been set to sequential or round robin.
Language
The selected language for the group. Affects built-in prompts playback after IVR has been executed.
Missed Call E-Mail Notifications
If set an e-mail will be sent to the e-mail address(es). Use commas to separate multiple e-mail addresses.
Group Type
The group type specifies whether the group should be Ring only, Ring+Mailbox or a Mailbox Group.
Upon Timeout
Which action to take once the application times out or invalid input has been entered.
