Queues
From Taridium
Call queues also known as ACD allow you to setup advanced call distribution for your PBX system.
To access call groups click on Applications → Queues.
Contents |
Queue Dialog
Adding a queue requires at least a queue name. Once the queue name has been specified you can start by adding members to the queue.
Queue Name
A descriptive name for the queue. This needs to be unique within your queues.
Queue Extension
An optional internal extension for the queue. This needs to be unique within the system.
Music On Hold Class
Select which music on hold should be played back while callers wait in the queue. Use the ringing only option to signal ringing to the caller.
Strategy
The strategy specifies how callers should be distributed to queue members.
- ring all ring all available members until one answers
- least recent ring interface which was least recently called by this queue
- fewest calls ring the one with fewest completed calls from this queue
- random ring random interface
- round robin (memory) round robin with memory, remember where we left off last ring pass
Record Calls
If checked, all calls to this group will be recorded and stored in the database.
Language
The selected language for the queue. Affects built-in prompts playback and other multi-language prompts after the queue has been executed.
Upon Timeout
Which action to take once the application times out or a key has been pressed.