Queues

From Taridium

Revision as of 17:01, 9 December 2008 (view source) Webmaster (Talk | contribs) ← Older edit		Revision as of 17:42, 26 June 2009 (view source) Webmaster (Talk | contribs) Newer edit →
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	Call queues also known as [[wikipedia:Automatic_call_distributor|ACD]] allow you to setup advanced call distribution for your PBX system.		Call queues also known as [[wikipedia:Automatic_call_distributor|ACD]] allow you to setup advanced call distribution for your PBX system.
-	To access call groups click on Applications → Queues.	+	To access call groups click on '''Applications''' → '''Queues'''.
-	== Adding Queues ==	+	== Queue Dialog ==
		+
		+	Adding a queue requires at least a queue name. Once the queue name has been specified you can start by adding members to the queue.
		+
		+	=== Queue Name ===
		+
		+	A descriptive name for the queue. This needs to be unique within your queues.
		+
		+	=== Queue Extension ===
		+
		+	An optional extension.
		+
		+	=== Greeting Mailbox ===
		+
		+	If group type has been selected as '''Ring+Mailbox''' or '''Mailbox''' this specifies the greeting which will be used. Both '''busy''' and '''unavailable''' greetings can be selected from any mailbox on the system.
		+
		+	=== Record Calls ===
		+
		+	If checked, all calls to this group will be [[Call Recording|recorded]] and stored in the database.
		+
		+	=== Deliver Messages ===
		+
		+	Where to deliver messages if '''Ring+Mailbox''' or '''Mailbox''' has been selected.
		+
		+	=== Voicemail Delay ===
		+
		+	How long to ring phones before going to voicemail. Needs to be adjusted if '''Ring Strategy''' has been set to '''sequential''' or '''round robin'''.
		+
		+	=== Ring Strategy ===
		+
		+	How to ring phones:
		+
		+	* '''ring all''' ring all phones
		+	* '''sequential''' ring phones in sequential order
		+	* '''round robin''' ring phones in random order
		+
		+	=== Ring Extension ===
		+
		+	How long to ring phones if '''Ring Strategy''' has been set to '''sequential''' or '''round robin'''.
		+
		+	=== Language ===
		+
		+	The selected language for the group. Affects built-in prompts playback after IVR has been executed.
		+
		+	=== Missed Call E-Mail Notifications ===
		+
		+	If set an e-mail will be sent to the e-mail address(es). Use commas to separate multiple e-mail addresses.
		+
		+	=== Group Type ===
		+
		+	The group type specifies whether the group should be '''Ring only''', '''Ring+Mailbox''' or a '''Mailbox Group'''.
		+
		+	== Upon Timeout ==
		+
		+	Which action to take once the application times out or invalid input has been entered.

---

Revision as of 17:42, 26 June 2009

Call queues also known as ACD allow you to setup advanced call distribution for your PBX system.

To access call groups click on Applications → Queues.

Contents 1 Queue Dialog 1.1 Queue Name 1.2 Queue Extension 1.3 Greeting Mailbox 1.4 Record Calls 1.5 Deliver Messages 1.6 Voicemail Delay 1.7 Ring Strategy 1.8 Ring Extension 1.9 Language 1.10 Missed Call E-Mail Notifications 1.11 Group Type 2 Upon Timeout

Queue Dialog

Adding a queue requires at least a queue name. Once the queue name has been specified you can start by adding members to the queue.

Queue Name

A descriptive name for the queue. This needs to be unique within your queues.

Queue Extension

An optional extension.

Greeting Mailbox

If group type has been selected as Ring+Mailbox or Mailbox this specifies the greeting which will be used. Both busy and unavailable greetings can be selected from any mailbox on the system.

Record Calls

If checked, all calls to this group will be recorded and stored in the database.

Deliver Messages

Where to deliver messages if Ring+Mailbox or Mailbox has been selected.

Voicemail Delay

How long to ring phones before going to voicemail. Needs to be adjusted if Ring Strategy has been set to sequential or round robin.

Ring Strategy

How to ring phones:

• ring all ring all phones
• sequential ring phones in sequential order
• round robin ring phones in random order

Ring Extension

How long to ring phones if Ring Strategy has been set to sequential or round robin.

Language

The selected language for the group. Affects built-in prompts playback after IVR has been executed.

Missed Call E-Mail Notifications

If set an e-mail will be sent to the e-mail address(es). Use commas to separate multiple e-mail addresses.

Group Type

The group type specifies whether the group should be Ring only, Ring+Mailbox or a Mailbox Group.

Upon Timeout

Which action to take once the application times out or invalid input has been entered.