Queues

From Taridium

Revision as of 17:42, 26 June 2009 (view source) Webmaster (Talk | contribs) ← Older edit		Revision as of 17:49, 26 June 2009 (view source) Webmaster (Talk | contribs) Newer edit →
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	=== Queue Extension ===		=== Queue Extension ===
-	An optional extension.	+	An optional internal extension for the queue. This needs to be unique within the system.
-	=== Greeting Mailbox ===	+	=== Music On Hold Class ===
-	If group type has been selected as '''Ring+Mailbox''' or '''Mailbox''' this specifies the greeting which will be used. Both '''busy''' and '''unavailable''' greetings can be selected from any mailbox on the system.	+	Select which music on hold should be played back while callers wait in the queue. Use the '''ringing only''' option to signal ringing to the caller.
-	=== Record Calls ===	+	=== Strategy ===
-	If checked, all calls to this group will be [[Call Recording|recorded]] and stored in the database.	+	The strategy specifies how callers should be distributed to queue members.
-	=== Deliver Messages ===	+	* '''ring all''' ring all available members until one answers
		+	* '''least recent''' ring interface which was least recently called by this queue
		+	* '''fewest calls''' ring the one with fewest completed calls from this queue
		+	* '''random''' ring random interface
		+	* '''round robin (memory)''' round robin with memory, remember where we left off last ring pass
-	Where to deliver messages if '''Ring+Mailbox''' or '''Mailbox''' has been selected.	+	=== Record Calls ===
-	=== Voicemail Delay ===	+	If checked, all calls to this group will be [[Call Recording|recorded]] and stored in the database.
-		+
-	How long to ring phones before going to voicemail. Needs to be adjusted if '''Ring Strategy''' has been set to '''sequential''' or '''round robin'''.	+
-		+
-	=== Ring Strategy ===	+
-		+
-	How to ring phones:	+
-		+
-	* '''ring all''' ring all phones	+
-	* '''sequential''' ring phones in sequential order	+
-	* '''round robin''' ring phones in random order	+
-		+
-	=== Ring Extension ===	+
-		+
-	How long to ring phones if '''Ring Strategy''' has been set to '''sequential''' or '''round robin'''.	+
	=== Language ===		=== Language ===
-	The selected language for the group. Affects built-in prompts playback after IVR has been executed.	+	The selected language for the queue. Affects built-in prompts playback and other multi-language prompts after the queue has been executed.
-		+
-	=== Missed Call E-Mail Notifications ===	+
-		+
-	If set an e-mail will be sent to the e-mail address(es). Use commas to separate multiple e-mail addresses.	+
-		+
-	=== Group Type ===	+
-		+
-	The group type specifies whether the group should be '''Ring only''', '''Ring+Mailbox''' or a '''Mailbox Group'''.	+
	== Upon Timeout ==		== Upon Timeout ==
-	Which action to take once the application times out or invalid input has been entered.	+	Which action to take once the application times out or a key has been pressed.

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Revision as of 17:49, 26 June 2009

Call queues also known as ACD allow you to setup advanced call distribution for your PBX system.

To access call groups click on Applications → Queues.

Contents 1 Queue Dialog 1.1 Queue Name 1.2 Queue Extension 1.3 Music On Hold Class 1.4 Strategy 1.5 Record Calls 1.6 Language 2 Upon Timeout

Queue Dialog

Adding a queue requires at least a queue name. Once the queue name has been specified you can start by adding members to the queue.

Queue Name

A descriptive name for the queue. This needs to be unique within your queues.

Queue Extension

An optional internal extension for the queue. This needs to be unique within the system.

Music On Hold Class

Select which music on hold should be played back while callers wait in the queue. Use the ringing only option to signal ringing to the caller.

Strategy

The strategy specifies how callers should be distributed to queue members.

• ring all ring all available members until one answers
• least recent ring interface which was least recently called by this queue
• fewest calls ring the one with fewest completed calls from this queue
• random ring random interface
• round robin (memory) round robin with memory, remember where we left off last ring pass

Record Calls

If checked, all calls to this group will be recorded and stored in the database.

Language

The selected language for the queue. Affects built-in prompts playback and other multi-language prompts after the queue has been executed.

Upon Timeout

Which action to take once the application times out or a key has been pressed.