Click to Call
From Taridium
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| - | Taridium's ipbx supports click to call from Microsoft Outlook™ and other [[wikipedia:TAPI|TAPI]] compliant software. The instructions below describe installation of the [http://activa.sourceforge.net/ Activa TSP] TAPI driver. | + | Taridium's ipbx supports click to call from Microsoft Outlook™ and other [[wikipedia:TAPI|TAPI]] compliant software. The instructions below describe installation of the [http://activa.sourceforge.net/ Activa TSP] TAPI driver which enables '''click to call''' on TAPI compliant applications. |
| - | ==Configuring ipbx== | + | ==Configuring ipbx for TAPI Use== |
Access your ipbx system via system console or SSH, and edit the /etc/asterisk/manager.conf file and add the following: | Access your ipbx system via system console or SSH, and edit the /etc/asterisk/manager.conf file and add the following: | ||
| - | + | <pre style="font-size: 12px;"> | |
[tapi] | [tapi] | ||
secret=mytapipassword | secret=mytapipassword | ||
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read=system,call,log,verbose,command,agent,user | read=system,call,log,verbose,command,agent,user | ||
write=system,call,log,verbose,command,agent,user | write=system,call,log,verbose,command,agent,user | ||
| - | + | </pre> | |
Replace the password (secret) with a strong password and enter your local LAN to prevent unauthorized access to the manager API. | Replace the password (secret) with a strong password and enter your local LAN to prevent unauthorized access to the manager API. | ||
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===ActivaTSP Configuration=== | ===ActivaTSP Configuration=== | ||
| - | * '''Line DN''' your extension identifier, e.g. for extension | + | * '''Line DN''' your extension identifier, e.g. for extension 5007 enter SIP/5007 |
* '''Line Prefix''' AST (default) | * '''Line Prefix''' AST (default) | ||
* '''Caller ID Name''' can be left empty, will be set by ipbx | * '''Caller ID Name''' can be left empty, will be set by ipbx | ||
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Click 'OK' to save configuration – you might need to restart your computer in order for the TAPI driver to work. | Click 'OK' to save configuration – you might need to restart your computer in order for the TAPI driver to work. | ||
| - | + | ==Testing Click to Call== | |
In order to make sure that your driver is correctly installed, start Microsoft Outlook and right click on one of your contacts, then select '''Call Contact...'''. | In order to make sure that your driver is correctly installed, start Microsoft Outlook and right click on one of your contacts, then select '''Call Contact...'''. | ||
Latest revision as of 16:01, 6 August 2010
Taridium's ipbx supports click to call from Microsoft Outlook™ and other TAPI compliant software. The instructions below describe installation of the Activa TSP TAPI driver which enables click to call on TAPI compliant applications.
Contents |
Configuring ipbx for TAPI Use
Access your ipbx system via system console or SSH, and edit the /etc/asterisk/manager.conf file and add the following:
[tapi] secret=mytapipassword deny=0.0.0.0/0.0.0.0 permit=192.168.55.0/255.255.255.0 read=system,call,log,verbose,command,agent,user write=system,call,log,verbose,command,agent,user
Replace the password (secret) with a strong password and enter your local LAN to prevent unauthorized access to the manager API.
Installing the TAPI Client
Download the Activa TSP client from http://sourceforge.net/projects/activa/files/ - make sure you select the correct version if you are using a 64bit platform.
Open the ZIP archive and Install ‘SetupActiva.exe’ in folder ‘Activa’. The installation process will prompt you for your configuration details.
ActivaTSP Configuration
- Line DN your extension identifier, e.g. for extension 5007 enter SIP/5007
- Line Prefix AST (default)
- Caller ID Name can be left empty, will be set by ipbx
Asterisk Connection
- Host IP 192.168.55.110 (your ipbx's IP address)
- Port 5038
- User tapi
- Password mytapipassword
Context
- Outgoing inside
- Agent from-internal
Click 'OK' to save configuration – you might need to restart your computer in order for the TAPI driver to work.
Testing Click to Call
In order to make sure that your driver is correctly installed, start Microsoft Outlook and right click on one of your contacts, then select Call Contact....
Now click on Start Call, your phone should ring and then be connected to the party you are trying to reach.
If the call does not go through, e.g. you phone rings but you get a busy signal, please check that Outlook is dialing the number correctly. Numbers should be dialed in the same way as on your desk phone. See Dialing Properties... for adjustments. If you haven’t restarted your computer after the installation completed, restart your computer and try again.
In order to change any settings to the TAPI driver, go to the Windows Control Panel and select Phone and Modem Options → Advanced Tab → ActivaTSP for Asterisk (in Windows 7 and Vista All Items View).
