Queues - Revision history

Webmaster: /* Music On Hold Class */

2009-12-08T22:35:43Z

Music On Hold Class

← Older revision		Revision as of 22:35, 8 December 2009
Line 17:		Line 17:
	=== Music On Hold Class ===		=== Music On Hold Class ===

-	Select which music on hold should be played back while callers wait in the queue. Use the '''ringing only''' option to signal ringing to the caller.	+	Select which music on hold should be played back while callers wait in the queue. Use the '''ringing only''' option to signal ringing to the caller. See also [[Music_On_Hold\|Music On Hold]] dialog.

	=== Strategy ===		=== Strategy ===

Webmaster: /* Queue Timeout */

2009-12-08T00:41:49Z

Queue Timeout

← Older revision		Revision as of 00:41, 8 December 2009
Line 77:		Line 77:
	=== Queue Timeout ===		=== Queue Timeout ===

-	Overall queue timeout.	+	Overall queue timeout. This value will override any other timeout settings.

	=== Wrap Up Time ===		=== Wrap Up Time ===

Webmaster: /* Unique Numeric ID */

2009-12-08T00:40:40Z

Unique Numeric ID

← Older revision		Revision as of 00:40, 8 December 2009
Line 72:		Line 72:

	This ID provides a way to identify individual queues when using the star code feature to pause/un-pause agents. You will need to have a [[Feature_Map\|star code]] assigned to the '''Queue Member Logon/Logoff''' feature. See also the '''active''' setting in the member list.		This ID provides a way to identify individual queues when using the star code feature to pause/un-pause agents. You will need to have a [[Feature_Map\|star code]] assigned to the '''Queue Member Logon/Logoff''' feature. See also the '''active''' setting in the member list.
		+
		+	[[Image:qlogon-info.png]]

	=== Queue Timeout ===		=== Queue Timeout ===

Webmaster: /* Adding Queue Members */

2009-12-08T00:39:07Z

Adding Queue Members

← Older revision		Revision as of 00:39, 8 December 2009
Line 99:		Line 99:
	A '''call limit''' can be set for each member so that they accept only certain number of calls at a time.		A '''call limit''' can be set for each member so that they accept only certain number of calls at a time.

-	The '''active''' checkbox indicates whether a member is active/un-paused. Users can individually control their status with the following three methods:	+	The '''active''' checkbox indicates whether a member is active/un-paused. This is sometimes also referred to as logged on or logged off. Users can individually control their status with the following three methods:

	#Using the [[End User Panel]] (The correct user needs to be associated to the channel)		#Using the [[End User Panel]] (The correct user needs to be associated to the channel)

Webmaster: /* Key Press Exit */

2009-12-08T00:38:14Z

Key Press Exit

← Older revision		Revision as of 00:38, 8 December 2009
Line 68:		Line 68:

	Whether to allow caller exit by pressing any key.		Whether to allow caller exit by pressing any key.
		+
		+	=== Unique Numeric ID ===
		+
		+	This ID provides a way to identify individual queues when using the star code feature to pause/un-pause agents. You will need to have a [[Feature_Map\|star code]] assigned to the '''Queue Member Logon/Logoff''' feature. See also the '''active''' setting in the member list.

	=== Queue Timeout ===		=== Queue Timeout ===

Webmaster: /* Adding Queue Members */

2009-12-08T00:34:50Z

Adding Queue Members

← Older revision		Revision as of 00:34, 8 December 2009
Line 98:		Line 98:

	#Using the [[End User Panel]] (The correct user needs to be associated to the channel)		#Using the [[End User Panel]] (The correct user needs to be associated to the channel)
-	#Using the [[XML applications~~\|Phone_Browser_XML_Applications~~]] provided for Aastra, Cisco and Polycom phones	+	#Using the [[Phone_Browser_XML_Applications\|XML applications]] provided for Aastra, Cisco and Polycom phones
-	#Using the [[star code feature~~\|Feature_Map~~]] (you will have to assign an unique ID)	+	#Using the [[Feature_Map\|star code feature]] (you will have to assign an unique ID)

	== Upon Timeout ==		== Upon Timeout ==

	Which action to take once the application times out or a key has been pressed.		Which action to take once the application times out or a key has been pressed.

Webmaster at 00:34, 8 December 2009

2009-12-08T00:34:22Z

← Older revision		Revision as of 00:34, 8 December 2009
Line 85:		Line 85:

	The selected language for the queue. Affects built-in prompts playback and other multi-language prompts after the queue has been executed.		The selected language for the queue. Affects built-in prompts playback and other multi-language prompts after the queue has been executed.
		+
		+	== Adding Queue Members ==
		+
		+	Once you created the queue you can start adding members. Queue members can be defined as having a '''penalty''
		+	If the strategy is defined as 'ringall', then only those available members with the lowest priorities will ring.
		+
		+	Note: If one member does not pick up it will not automatically go to the next member. It will keep ringing the first member until they pick up. It will only go to the next member if the current member is either busy or unavailable.
		+
		+	A '''call limit''' can be set for each member so that they accept only certain number of calls at a time.
		+
		+	The '''active''' checkbox indicates whether a member is active/un-paused. Users can individually control their status with the following three methods:
		+
		+	#Using the [[End User Panel]] (The correct user needs to be associated to the channel)
		+	#Using the [[XML applications\|Phone_Browser_XML_Applications]] provided for Aastra, Cisco and Polycom phones
		+	#Using the [[star code feature\|Feature_Map]] (you will have to assign an unique ID)

	== Upon Timeout ==		== Upon Timeout ==

	Which action to take once the application times out or a key has been pressed.		Which action to take once the application times out or a key has been pressed.

Webmaster: /* Wrap Up Time (s) */

2009-12-08T00:25:20Z

Wrap Up Time (s)

← Older revision		Revision as of 00:25, 8 December 2009
Line 73:		Line 73:
	Overall queue timeout.		Overall queue timeout.

-	=== Wrap Up Time ~~(s)~~ ===	+	=== Wrap Up Time ===

	If specified the system will temporarily pause the queue member for the set duration (in seconds) until it sends		If specified the system will temporarily pause the queue member for the set duration (in seconds) until it sends

Webmaster at 23:49, 7 December 2009

2009-12-07T23:49:39Z

← Older revision		Revision as of 23:49, 7 December 2009
Line 31:		Line 31:
	=== Maximum Queue Length ===		=== Maximum Queue Length ===

-	Specifies the maximum length of the queue (callers). If reached users are sent to '''Upon Timeout/Key Pressed''' function or application. If not set, the length is unlimited.	+	Specifies the maximum length of the queue (callers). If reached users are sent to '''Upon Timeout/Key Pressed''' function or application. If not set, the length is unlimited. Length here refers to the queue itself, meaning number of callers.

	=== Logoff on Member Timeout ===		=== Logoff on Member Timeout ===
Line 72:		Line 72:

	Overall queue timeout.		Overall queue timeout.
		+
		+	=== Wrap Up Time (s) ===
		+
		+	If specified the system will temporarily pause the queue member for the set duration (in seconds) until it sends
		+	calls to the member again. This can be used to perform certain tasks after a call has been completed.

	=== Auto Fill ===		=== Auto Fill ===

Webmaster: /* Maximum Queue Length */

2009-06-26T18:03:02Z

Maximum Queue Length

← Older revision		Revision as of 18:03, 26 June 2009
Line 31:		Line 31:
	=== Maximum Queue Length ===		=== Maximum Queue Length ===

-	Specifies the maximum length of the queue (callers). If reached users are sent to '''Upon Timeout/Key Pressed''' function or application.	+	Specifies the maximum length of the queue (callers). If reached users are sent to '''Upon Timeout/Key Pressed''' function or application. If not set, the length is unlimited.

	=== Logoff on Member Timeout ===		=== Logoff on Member Timeout ===