IVR - Revision history

Webmaster: /* IVR Dialog */

2012-07-17T13:50:01Z

IVR Dialog

← Older revision		Revision as of 13:50, 17 July 2012
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	== IVR Dialog ==		== IVR Dialog ==

-	Adding an IVR requires at least an IVR name (descriptive name) and the selection of a [[Voice_Prompts\|prompt]]. A prompt is a sound file that is played back when you call into the IVR. See [[Voice_Prompts\|Voice Prompts]] on how to create or upload prompts. Once the prompt has been added you can start adding functions (options) by ~~entering~~ a digit or multiple digits and selecting a function.	+	Adding an IVR requires at least an IVR name (descriptive name) and the selection of a [[Voice_Prompts\|prompt]]. A prompt is a sound file that is played back when you call into the IVR.
		+
		+	Note that you cannot add an IVR without a prompt.
		+
		+	See [[Voice_Prompts\|Voice Prompts]] on how to create or upload prompts. Once the prompt has been added you can start adding functions (options) by specifying a digit or multiple digits and selecting a function to be accessed.

	=== IVR Name ===		=== IVR Name ===

2011-06-17T18:00:33Z

← Older revision		Revision as of 18:00, 17 June 2011
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	The selected language for the IVR. Affects built-in prompts playback after IVR has been executed.		The selected language for the IVR. Affects built-in prompts playback after IVR has been executed.
		+
		+	=== Custom Account ===
		+
		+	A special account code to be used when this IVR is called. NOTE: this overrides any preset account codes.

	== Time Condition ==		== Time Condition ==
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	This setting will cause the IVR only to play back during the specified hours and weekdays. If the condition is not met, the off-hours IVR will be played back.		This setting will cause the IVR only to play back during the specified hours and weekdays. If the condition is not met, the off-hours IVR will be played back.
		+
		+	Click on the day of week to specify an individual schedule for the day.

	=== Calendar Based ===		=== Calendar Based ===

2010-08-02T23:46:56Z

Off Hours Switch Display

← Older revision		Revision as of 23:46, 2 August 2010
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	== Off Hours Switch Display ==		== Off Hours Switch Display ==

-	Shows which star code can be selected to switch the IVR into off-hours. If enabled the selected '''Off Hours IVR''' will be used instead. Dial the [[Feature Map\|~~starcode~~]] again to disable.	+	Shows which [[Feature Map\|star code]] can be selected to switch the IVR into off-hours. If enabled the selected '''Off Hours IVR''' will be used instead. Dial the [[Feature Map\|star code]] again to disable.

2010-08-02T23:46:32Z

Off Hours Switch Display

← Older revision		Revision as of 23:46, 2 August 2010
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	== Off Hours Switch Display ==		== Off Hours Switch Display ==

-	Shows which star code can be selected to switch the IVR into off-hours. If enabled the selected '''Off Hours IVR''' will be used instead. Dial the starcode again to disable.	+	Shows which star code can be selected to switch the IVR into off-hours. If enabled the selected '''Off Hours IVR''' will be used instead. Dial the [[Feature Map\|starcode]] again to disable.

2010-08-02T23:45:37Z

= Calendar Based

← Older revision		Revision as of 23:45, 2 August 2010
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	This setting will cause the IVR only to play back during the specified hours and weekdays. If the condition is not met, the off-hours IVR will be played back.		This setting will cause the IVR only to play back during the specified hours and weekdays. If the condition is not met, the off-hours IVR will be played back.

-	==== Calendar Based ===	+	=== Calendar Based ===

	The calendar based IVR switching/codition allows you to specify a calendar URL to control your IVRs. ipbx supports the Google™ XML calendar format and [[wikipedia:iCalendar\|iCalendar RFC2445]] (ICS files) format.		The calendar based IVR switching/codition allows you to specify a calendar URL to control your IVRs. ipbx supports the Google™ XML calendar format and [[wikipedia:iCalendar\|iCalendar RFC2445]] (ICS files) format.

2010-08-02T23:45:23Z

= Calendar Based

← Older revision		Revision as of 23:45, 2 August 2010
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	==== Calendar Based ===		==== Calendar Based ===

-	The calendar based IVR switching/codition allows you to specify a calendar URL to control your IVRs. ipbx supports the Google™ XML calendar format and [[~~wiki~~:iCalendar\|iCalendar RFC2445]] (ICS files) format.	+	The calendar based IVR switching/codition allows you to specify a calendar URL to control your IVRs. ipbx supports the Google™ XML calendar format and [[wikipedia:iCalendar\|iCalendar RFC2445]] (ICS files) format.

	This setting will cause the '''Off-Hours IVR''' to be played back if a calendar entry can be found. Alternatively this setting can be reversed, so that the '''Off-Hours IVR''' is only played back if there is no entry.		This setting will cause the '''Off-Hours IVR''' to be played back if a calendar entry can be found. Alternatively this setting can be reversed, so that the '''Off-Hours IVR''' is only played back if there is no entry.

2010-08-02T23:45:03Z

Time Condition

← Older revision		Revision as of 23:45, 2 August 2010
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	== Time Condition ==		== Time Condition ==

-	Time during which the IVR is enabled. During any other time the caller will reach the '''Off-Hours IVR''' if defined.	+	Time during which the IVR is enabled. During any other time the caller will reach the '''Off-Hours IVR''' if defined. If no '''Off-Hours IVR''' has been specified the IVR will time out if the condition has been met.
		+
		+	=== Always ===
		+
		+	This setting does not take into account any time based switching.
		+
		+	=== Only From ===
		+
		+	This setting will cause the IVR only to play back during the specified hours and weekdays. If the condition is not met, the off-hours IVR will be played back.
		+
		+	==== Calendar Based ===
		+
		+	The calendar based IVR switching/codition allows you to specify a calendar URL to control your IVRs. ipbx supports the Google™ XML calendar format and [[wiki:iCalendar\|iCalendar RFC2445]] (ICS files) format.
		+
		+	This setting will cause the '''Off-Hours IVR''' to be played back if a calendar entry can be found. Alternatively this setting can be reversed, so that the '''Off-Hours IVR''' is only played back if there is no entry.

	== IVR Functions ==		== IVR Functions ==

2010-08-02T23:37:33Z

Digit

← Older revision		Revision as of 23:37, 2 August 2010
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	Time during which the IVR is enabled. During any other time the caller will reach the '''Off-Hours IVR''' if defined.		Time during which the IVR is enabled. During any other time the caller will reach the '''Off-Hours IVR''' if defined.
		+
		+	== IVR Functions ==
		+
		+	IVR functions or options are usually digits the user enters to access extensions and applications. Please select your digits carefully so they don't overlap other used extensions.

	=== Digit ===		=== Digit ===

2010-08-02T23:35:53Z

Time Settings

← Older revision		Revision as of 23:35, 2 August 2010
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	The selected language for the IVR. Affects built-in prompts playback after IVR has been executed.		The selected language for the IVR. Affects built-in prompts playback after IVR has been executed.

-	=== Time ~~Settings =~~==	+	== Time Condition ==

	Time during which the IVR is enabled. During any other time the caller will reach the '''Off-Hours IVR''' if defined.		Time during which the IVR is enabled. During any other time the caller will reach the '''Off-Hours IVR''' if defined.

2009-09-29T19:17:27Z

IVRs moved to IVR

← Older revision

Revision as of 19:17, 29 September 2009