Groups - Revision history

Webmaster: /* Members */

2012-02-13T19:14:16Z

Members

← Older revision		Revision as of 19:14, 13 February 2012
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	* '''Primary Channel''' rings only the primary channel of a User		* '''Primary Channel''' rings only the primary channel of a User
	* '''All Channels''' rings all user associated channels (see [[Users]])		* '''All Channels''' rings all user associated channels (see [[Users]])
-	* '''Extension''' rings the user in the same way as if called from ~~an other~~ phone. This will take into account any [[End User Panel]] settings including voicemail, call forwarding, follow-me and other settings. Please note that this is independent of any forwarding settings configured on SIP phones.	+	* '''Extension''' rings the user in the same way as if called from another phone. This will take into account any [[End User Panel]] settings including voicemail, call forwarding, follow-me and other settings! Please note that this is independent of any forwarding settings configured on SIP phones.

	== Upon Timeout ==		== Upon Timeout ==

	Which action to take once the application times out or invalid input has been entered. This setting is only applicable to '''Ring only''' group types.		Which action to take once the application times out or invalid input has been entered. This setting is only applicable to '''Ring only''' group types.

Webmaster: /* Members */

2012-02-13T19:13:32Z

Members

← Older revision		Revision as of 19:13, 13 February 2012
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	== Members ==		== Members ==
		+
		+	The group members indicate the users/channels and/or mailboxes which will be rung in this group. Please be aware of call forwarding settings on both phones and the ipbx [[End User Panel]].

	=== Group Members ===		=== Group Members ===
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	* '''Primary Channel''' rings only the primary channel of a User		* '''Primary Channel''' rings only the primary channel of a User
	* '''All Channels''' rings all user associated channels (see [[Users]])		* '''All Channels''' rings all user associated channels (see [[Users]])
-	* '''Extension''' rings the user in the same way as if called from an other phone. This will take into account any [[End User Panel]] settings including voicemail, call forwarding, follow-me and other settings.	+	* '''Extension''' rings the user in the same way as if called from an other phone. This will take into account any [[End User Panel]] settings including voicemail, call forwarding, follow-me and other settings. Please note that this is independent of any forwarding settings configured on SIP phones.

	== Upon Timeout ==		== Upon Timeout ==

	Which action to take once the application times out or invalid input has been entered. This setting is only applicable to '''Ring only''' group types.		Which action to take once the application times out or invalid input has been entered. This setting is only applicable to '''Ring only''' group types.

Webmaster: /* Dial Type */

2012-02-10T16:40:27Z

Dial Type

← Older revision		Revision as of 16:40, 10 February 2012
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	* '''Primary Channel''' rings only the primary channel of a User		* '''Primary Channel''' rings only the primary channel of a User
-	* '''All Channels''' rings all user associated channels (see Users)	+	* '''All Channels''' rings all user associated channels (see [[Users]])
	* '''Extension''' rings the user in the same way as if called from an other phone. This will take into account any [[End User Panel]] settings including voicemail, call forwarding, follow-me and other settings.		* '''Extension''' rings the user in the same way as if called from an other phone. This will take into account any [[End User Panel]] settings including voicemail, call forwarding, follow-me and other settings.
-

	== Upon Timeout ==		== Upon Timeout ==

	Which action to take once the application times out or invalid input has been entered. This setting is only applicable to '''Ring only''' group types.		Which action to take once the application times out or invalid input has been entered. This setting is only applicable to '''Ring only''' group types.

Webmaster: /* Group Members */

2012-02-10T16:40:13Z

Group Members

← Older revision		Revision as of 16:40, 10 February 2012
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	=== Group Members ===		=== Group Members ===

-	The members of the group ([[Users]]). If you need to ring a different extension which is not a user, select '''other extension...' this can be any number/extension that can be dialed from a phone.	+	The members of the group ([[Users]]). If you need to ring a different extension which is not a user, select '''other extension...''' this can be any number/extension that can be dialed from a phone.

	=== Dial Type ===		=== Dial Type ===

Webmaster at 16:39, 10 February 2012

2012-02-10T16:39:53Z

← Older revision		Revision as of 16:39, 10 February 2012
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	An optional string which will be pre-pended to any existing caller ID name string. If you want to overwrite the caller ID name use the '''%''' modifier. Example: the string '''%SALES''' will overwrite the caller ID name completely.		An optional string which will be pre-pended to any existing caller ID name string. If you want to overwrite the caller ID name use the '''%''' modifier. Example: the string '''%SALES''' will overwrite the caller ID name completely.
		+
		+	=== Ignore Call Forwarding ===
		+
		+	Ignores all SIP device controlled call forwarding requests. Examples include the use of the 'Forward' feature on a SIP phone.

	=== Greeting Mailbox ===		=== Greeting Mailbox ===
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	How long to ring phones if '''Ring Strategy''' has been set to '''sequential''' or '''round robin'''.		How long to ring phones if '''Ring Strategy''' has been set to '''sequential''' or '''round robin'''.
		+
		+	=== Custom Account ===
		+
		+	Sets a custom account code for CDR tracking purposes.

	=== Language ===		=== Language ===
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	The group type specifies whether the group should be '''Ring only''', '''Ring+Mailbox''' or a '''Mailbox Group'''.		The group type specifies whether the group should be '''Ring only''', '''Ring+Mailbox''' or a '''Mailbox Group'''.
		+
		+	== Members ==
		+
		+	=== Group Members ===
		+
		+	The members of the group ([[Users]]). If you need to ring a different extension which is not a user, select '''other extension...' this can be any number/extension that can be dialed from a phone.
		+
		+	=== Dial Type ===
		+	The dial type indicates how to ring a specific extension:
		+
		+	* '''Primary Channel''' rings only the primary channel of a User
		+	* '''All Channels''' rings all user associated channels (see Users)
		+	* '''Extension''' rings the user in the same way as if called from an other phone. This will take into account any [[End User Panel]] settings including voicemail, call forwarding, follow-me and other settings.
		+

	== Upon Timeout ==		== Upon Timeout ==

	Which action to take once the application times out or invalid input has been entered. This setting is only applicable to '''Ring only''' group types.		Which action to take once the application times out or invalid input has been entered. This setting is only applicable to '''Ring only''' group types.

Webmaster: /* Upon Timeout */

2009-08-20T01:48:46Z

Upon Timeout

← Older revision		Revision as of 01:48, 20 August 2009
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	== Upon Timeout ==		== Upon Timeout ==

-	Which action to take once the application times out or invalid input has been entered.	+	Which action to take once the application times out or invalid input has been entered. This setting is only applicable to '''Ring only''' group types.

Webmaster: /* Group Dialog */

2009-08-20T01:47:56Z

Group Dialog

← Older revision		Revision as of 01:47, 20 August 2009
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	An optional internal extension for the group. This needs to be unique within the system.		An optional internal extension for the group. This needs to be unique within the system.
		+
		+	=== CID Name Prepend ===
		+
		+	An optional string which will be pre-pended to any existing caller ID name string. If you want to overwrite the caller ID name use the '''%''' modifier. Example: the string '''%SALES''' will overwrite the caller ID name completely.

	=== Greeting Mailbox ===		=== Greeting Mailbox ===
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	=== Group Type ===		=== Group Type ===

-	The group type specifies whether the group should be '''Ring only''', '''Ring+Mailbox''' or a '''Mailbox Group'''.	+	The group type specifies whether the group should be '''Ring only''', '''Ring+Mailbox''' or a '''Mailbox Group'''.

	== Upon Timeout ==		== Upon Timeout ==

	Which action to take once the application times out or invalid input has been entered.		Which action to take once the application times out or invalid input has been entered.

Webmaster at 17:43, 26 June 2009

2009-06-26T17:43:26Z

← Older revision		Revision as of 17:43, 26 June 2009
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	=== Group Extension ===		=== Group Extension ===

-	An optional extension.	+	An optional internal extension for the group. This needs to be unique within the system.

	=== Greeting Mailbox ===		=== Greeting Mailbox ===

Webmaster: /* Language */

2009-06-26T17:41:20Z

Language

← Older revision		Revision as of 17:41, 26 June 2009
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	=== Language ===		=== Language ===
		+
		+	The selected language for the group. Affects built-in prompts playback after IVR has been executed.

	=== Missed Call E-Mail Notifications ===		=== Missed Call E-Mail Notifications ===

Webmaster at 17:39, 26 June 2009

2009-06-26T17:39:52Z

← Older revision		Revision as of 17:39, 26 June 2009
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	Call groups are designed to ring or deliver messages to multiple users/phones. Groups are not the same as [[Queues\|Call Queues]] and don't offer login/logoff or true call queueing.		Call groups are designed to ring or deliver messages to multiple users/phones. Groups are not the same as [[Queues\|Call Queues]] and don't offer login/logoff or true call queueing.

-	To access call groups click on '''Applications''' → Groups'''.	+	To access call groups click on '''Applications''' → '''Groups'''.

	== Group Dialog ==		== Group Dialog ==