Webmaster: Created page with "Conditions allows you to create call routing conditions. To access Conditions go to '''Applications''' → '''Conditions''' in the Administrator Panel. Conditions can be used in ..."

2012-07-17T14:09:23Z

Created page with "Conditions allows you to create call routing conditions. To access Conditions go to '''Applications''' → '''Conditions''' in the Administrator Panel. Conditions can be used in ..."

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Conditions allows you to create call routing conditions. To access Conditions go to '''Applications''' → '''Conditions''' in the Administrator Panel. Conditions can be used in [[Routes|call routing]] and in many applications as an ''Upon Timeout'' option.

There are three types of conditions: time based, key switch toggle or combined:

== Time Based ==

A time based condition allows you to route a call to a destination based on time of day, or using an external calendar. The routing is performed based on whether your selection is '''On''' (TRUE) or '''Off''' (FALSE). A simple selection would be based on the time of day only for every day, or individually on a per weekday basis, by clicking on For both cases you can select a destination or have the call be hung up.

== Key Switch Toggle ==

A key switch toggle uses a special extension to change the state of the Condition from '''On''' (TRUE) to '''Off''' (FALSE) or vice/versa. This extension is freely configurable provided it's not in use somewhere else. You can also record a custom '''Toggle Prompt''', '''On Condition Prompt''' and '''Off Condition Prompt''' to indicate what the Condition is about.

== Combined ==

A combination Condition allows you to set a time condition and at the same time manually override the condition using the toggle extension. The toggle extension overrides the condition in such a way that the condition is always '''On''' (TRUE) where as switching the condition '''Off''' will cause the time condition to apply.

Conditions - Revision history

Webmaster: Created page with "Conditions allows you to create call routing conditions. To access Conditions go to '''Applications''' → '''Conditions''' in the Administrator Panel. Conditions can be used in ..."