Comms User Panel - Revision history

Webmaster at 13:52, 21 August 2016

2016-08-21T13:52:56Z

← Older revision		Revision as of 13:52, 21 August 2016
Line 37:		Line 37:

	Use the '''Voicemail PIN''' and '''Change Password''' links to change your interface access PIN and password (optional).		Use the '''Voicemail PIN''' and '''Change Password''' links to change your interface access PIN and password (optional).
		+
		+	=== Prompts ===
		+
		+	The prompts dialog will allow you to record your name, unavailable, busy and temporary messages. These messages will be used in the following way:
		+
		+	*;Name greeting
		+	This is your name greeting. It will be used in the dial-by-name directory.
		+
		+	*;Unavailable Message
		+	The standard voice mail message is the 'unavailable' message. This is used if you don't answer the phone and so the call is directed to your voice mailbox.
		+
		+	*;Busy Message
		+	If you wish, you can record a custom message used when someone calls you and you are currently on the phone. This is called your 'busy' message.
		+
		+	*;Temporary Message
		+	You can also record a temporary message. If it exists, a temporary message will always be played instead of your 'busy' or 'unavailable' messages.
		+

	== Contacts ==		== Contacts ==

Webmaster: /* DTMF Codes */

2016-07-21T15:29:34Z

DTMF Codes

← Older revision		Revision as of 15:29, 21 July 2016
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	=== DTMF Codes ===		=== DTMF Codes ===

-	DMTF Codes lists all [[wikipedia:~~DMTF~~]] (star codes) that are configured and available on your system. These are codes that allow you to control your extension settings etc.	+	DMTF Codes lists all [[wikipedia:Dual-tone_multi-frequency_signaling\|DTMF]] (star codes) that are configured and available on your system. These are codes that allow you to control your extension settings etc.

	== Logout ==		== Logout ==

	Click on Logout to log off from this interface.		Click on Logout to log off from this interface.

Webmaster: /* DTMF Codes */

2016-07-21T15:29:05Z

DTMF Codes

← Older revision		Revision as of 15:29, 21 July 2016
Line 120:		Line 120:
	=== DTMF Codes ===		=== DTMF Codes ===

-	DMTF Codes lists all [[w:DMTF]] (star codes) that are configured and available on your system. These are codes that allow you to control your extension settings etc.	+	DMTF Codes lists all [[wikipedia:DMTF]] (star codes) that are configured and available on your system. These are codes that allow you to control your extension settings etc.

	== Logout ==		== Logout ==

	Click on Logout to log off from this interface.		Click on Logout to log off from this interface.

Webmaster: /* DTMF Codes */

2016-07-21T15:28:29Z

DTMF Codes

← Older revision		Revision as of 15:28, 21 July 2016
Line 120:		Line 120:
	=== DTMF Codes ===		=== DTMF Codes ===

-	DMTF Codes lists all DMTF (star codes) that are configured and available on your system. These are codes that allow you to control your extension settings etc.	+	DMTF Codes lists all [[w:DMTF]] (star codes) that are configured and available on your system. These are codes that allow you to control your extension settings etc.

	== Logout ==		== Logout ==

	Click on Logout to log off from this interface.		Click on Logout to log off from this interface.

Webmaster: /* Settings */

2016-07-21T15:26:24Z

Settings

← Older revision		Revision as of 15:26, 21 July 2016
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	=== Settings ===		=== Settings ===
		+	(Voicemail Settings)

	This section allows you to control your voicemail settings. Please note that your voicemail delay might interfere with your call forwarding and follow me settings. Make sure your voicemail delay is longer than any forwarding sequence.		This section allows you to control your voicemail settings. Please note that your voicemail delay might interfere with your call forwarding and follow me settings. Make sure your voicemail delay is longer than any forwarding sequence.

Webmaster at 15:25, 21 July 2016

2016-07-21T15:25:36Z

← Older revision		Revision as of 15:25, 21 July 2016
Line 1:		Line 1:
		+	The comms User Panel provides access to your extension. You can use this interface to view call information, check on your voicemail and set up your features. You can access the User Panel with these two methods:
		+
		+	'''User Panel'''<br/>
		+	http(s)://[service provider]/panel/[enterprise ID]
		+
		+	Replace '''[service provider]''' with the name of your service provider and '''[enterprise ID]''' with the ID of your enterprise and login with your username and password. Your username will be your extension and the password either your PIN or user defined password. Your system might also require a two factor authentication. You will be asked to enter this number after a successful username and password authentication.
		+
		+	or
		+
		+	'''Service Login'''<br/>
		+	http(s)://[service provider]/service
		+
		+	Replace '''[service provider]''' with the name of your service provider. Select '''Login To''' > '''User Panel''' and enter the e-mail address and password associated with your account. Your system might also require a two factor authentication. You will be asked to enter this number after a successful username and password authentication.
		+
	== Overview ==		== Overview ==

Webmaster at 15:02, 20 July 2016

2016-07-20T15:02:59Z

← Older revision		Revision as of 15:02, 20 July 2016
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	== Features ==		== Features ==

-	~~''Not all~~ features ~~might available on your system''~~	+	The Features section provides access to the extension features and DMTF codes.

-	~~The~~ Features ~~section provides access to the extension~~ features.	+	=== Manage Features ===
		+
		+	''Not all features might available on your system''

-	=== Call Forwarding ===	+	==== Call Forwarding ====

	The Call Forwarding feature allows you forward your calls to any internal or external number. The destination can also be an enterprise trunk which has been configured in the [[Comms_Enterprise_Interface\|Enterprise Interface]]. Alternatively you can also use the forwarding delay function in conjunction with your '''Follow Me''' settings: See [[Comms_User_Panel#Follow_Me\|Follow Me Feature]]. Please take care to ensure that your call forwarding delay (after xxx seconds) doesn't conflict your voicemail delay: See [[Comms_User_Panel#Settings\|Voicemail Settings]]. Use the '''ring simultaneously''' checkbox if you would like to continue to ring your primary extension when forwarding the call. You can also play back a forwarding prompt before the call forwarding kicks in.		The Call Forwarding feature allows you forward your calls to any internal or external number. The destination can also be an enterprise trunk which has been configured in the [[Comms_Enterprise_Interface\|Enterprise Interface]]. Alternatively you can also use the forwarding delay function in conjunction with your '''Follow Me''' settings: See [[Comms_User_Panel#Follow_Me\|Follow Me Feature]]. Please take care to ensure that your call forwarding delay (after xxx seconds) doesn't conflict your voicemail delay: See [[Comms_User_Panel#Settings\|Voicemail Settings]]. Use the '''ring simultaneously''' checkbox if you would like to continue to ring your primary extension when forwarding the call. You can also play back a forwarding prompt before the call forwarding kicks in.

-	=== Call Screening and Blocking ===	+	==== Call Screening and Blocking ====

	The Call Screening and Blocking feature allows you to screen calls, prompting the user to have to record their name and play it back before accepting the call. This feature can also be limited to calls that don't have a valid caller ID.		The Call Screening and Blocking feature allows you to screen calls, prompting the user to have to record their name and play it back before accepting the call. This feature can also be limited to calls that don't have a valid caller ID.
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	Please note that call blocking will take precedence over call screening, forwarding, Follow Me and mailbox services - if call blocking is enabled callers will be presented with a message that this extension is not in service.		Please note that call blocking will take precedence over call screening, forwarding, Follow Me and mailbox services - if call blocking is enabled callers will be presented with a message that this extension is not in service.

-	=== Extension Assistant ===	+	==== Extension Assistant ====

	The Extension Assistant feature allows you to forward calls to another extension. Choose to either forward all calls, call the assistant with a delay (the voicemail delay applies: See [[Comms_User_Panel#Settings\|Voicemail Settings]]), or enable it with simultaneously ringing your extension. You can also always copy your voicemail messages to the assistant. Use the '''don't use assistant on internal calls''' to prevent internal calls from ringing the assistant extension.		The Extension Assistant feature allows you to forward calls to another extension. Choose to either forward all calls, call the assistant with a delay (the voicemail delay applies: See [[Comms_User_Panel#Settings\|Voicemail Settings]]), or enable it with simultaneously ringing your extension. You can also always copy your voicemail messages to the assistant. Use the '''don't use assistant on internal calls''' to prevent internal calls from ringing the assistant extension.

-	=== Voicemail Settings ===	+	==== Voicemail Settings ====

	See [[Comms_User_Panel#Settings\|Voicemail Settings]].		See [[Comms_User_Panel#Settings\|Voicemail Settings]].

-	=== Outbound and International Calling ===	+	==== Outbound and International Calling ====

	The Outbound and International Calling feature allows you to restrict calling from your extension.		The Outbound and International Calling feature allows you to restrict calling from your extension.

-	=== Additional Line / Softphone ===	+	==== Additional Line / Softphone ====

	The Additional Line / Softphone feature allows you to configure a number (depending on your service configuration) of additional SIP devices that will optionally ring simultaneously with your main phone/device. This is particularly useful for home office phones, softphone on desktop and smartphones and other supplementary devices. Check the '''simulring with primary extension''' checkbox to have all your devices ring simultaneously.		The Additional Line / Softphone feature allows you to configure a number (depending on your service configuration) of additional SIP devices that will optionally ring simultaneously with your main phone/device. This is particularly useful for home office phones, softphone on desktop and smartphones and other supplementary devices. Check the '''simulring with primary extension''' checkbox to have all your devices ring simultaneously.

-	=== Follow Me ===	+	==== Follow Me ====

	The Follow Me Feature is similar to call forwarding, but allows you to specify multiple forwarding destinations. The destination can also be an enterprise trunk which has been configured in the [[Comms_Enterprise_Interface\|Enterprise Interface]]. This feature also allows you to identify follow me calls by checking the '''present my own caller ID'''. Use the time setting to only forward calls during certain hours.		The Follow Me Feature is similar to call forwarding, but allows you to specify multiple forwarding destinations. The destination can also be an enterprise trunk which has been configured in the [[Comms_Enterprise_Interface\|Enterprise Interface]]. This feature also allows you to identify follow me calls by checking the '''present my own caller ID'''. Use the time setting to only forward calls during certain hours.

-	=== Caller ID Blocking ===	+	==== Caller ID Blocking ====

	Use the Caller ID Blocking feature to control how your calls are presented to the far end. You can also use the '''temporary''' option which will only block the caller ID on your next call and turn it off again.		Use the Caller ID Blocking feature to control how your calls are presented to the far end. You can also use the '''temporary''' option which will only block the caller ID on your next call and turn it off again.

-	=== Call Recording ===	+	==== Call Recording ====

	The Call Recording Feature allows you control call recording for your extension. Consult with your service provider for details on how to enable and disable one touch recording during a call, or use '''always''' to record all your calls. Call recordings will be placed in your voicemail inbox.		The Call Recording Feature allows you control call recording for your extension. Consult with your service provider for details on how to enable and disable one touch recording during a call, or use '''always''' to record all your calls. Call recordings will be placed in your voicemail inbox.
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	You can also select '''copy recordings to enterprise store''' or '''copy recordings to enterprise store and delete''' if you would like to store your records centrally. Your recordings will then be accessible in your call logs: See [[Comms_User_Panel#Overview\|Received and Placed Calls]]. Please take note that these records will become available to anyone who has access to the [[Comms_Enterprise_Interface\|Enterprise Interface]].		You can also select '''copy recordings to enterprise store''' or '''copy recordings to enterprise store and delete''' if you would like to store your records centrally. Your recordings will then be accessible in your call logs: See [[Comms_User_Panel#Overview\|Received and Placed Calls]]. Please take note that these records will become available to anyone who has access to the [[Comms_Enterprise_Interface\|Enterprise Interface]].

-	=== Emergency Dialing ===	+	==== Emergency Dialing ====

	The Emergency Dialing Feature allows you to configure an emergency location address when calling the emergency services (also known as e911). Please consult with your service providers on further details regarding the availability of this feature.		The Emergency Dialing Feature allows you to configure an emergency location address when calling the emergency services (also known as e911). Please consult with your service providers on further details regarding the availability of this feature.

-	=== Call Waiting ===	+	==== Call Waiting ====

	The Call Waiting Feature controls whether you will receive calls that are waiting while on the phone.		The Call Waiting Feature controls whether you will receive calls that are waiting while on the phone.

-	=== Personal Conference Room ===	+	==== Personal Conference Room ====

	The Personal Conference Room feature allows you set up your own personal multi-party conference calls.		The Personal Conference Room feature allows you set up your own personal multi-party conference calls.

-	=== Bulk SMS ===	+	==== Bulk SMS ====

	You can use the Bulk SMS feature to send SMS (short messages) to multiple parties with a single click. Use the '''Upload SMS List''' feature to upload a list of numbers.		You can use the Bulk SMS feature to send SMS (short messages) to multiple parties with a single click. Use the '''Upload SMS List''' feature to upload a list of numbers.
		+
		+	=== DTMF Codes ===
		+
		+	DMTF Codes lists all DMTF (star codes) that are configured and available on your system. These are codes that allow you to control your extension settings etc.

	== Logout ==		== Logout ==

	Click on Logout to log off from this interface.		Click on Logout to log off from this interface.

Webmaster at 14:57, 20 July 2016

2016-07-20T14:57:49Z

← Older revision		Revision as of 14:57, 20 July 2016
Line 38:		Line 38:

	== Features ==		== Features ==
		+
		+	''Not all features might available on your system''

	The Features section provides access to the extension features.		The Features section provides access to the extension features.
Line 43:		Line 45:
	=== Call Forwarding ===		=== Call Forwarding ===

-	The Call Forwarding feature allows you forward your calls to any internal or external number. The destination can also be an enterprise trunk which has been configured in the [[Comms_Enterprise_Interface\|Enterprise Interface]]. Alternatively you can also use the forwarding delay function in conjunction with your '''Follow Me''' settings: See [[Comms_User_Panel#Follow_Me\|Follow Me Feature]]. Please take care to ensure that your call forwarding delay (after xxx seconds) doesn't conflict your voicemail delay: See [[Comms_User_Panel#Settings]].	+	The Call Forwarding feature allows you forward your calls to any internal or external number. The destination can also be an enterprise trunk which has been configured in the [[Comms_Enterprise_Interface\|Enterprise Interface]]. Alternatively you can also use the forwarding delay function in conjunction with your '''Follow Me''' settings: See [[Comms_User_Panel#Follow_Me\|Follow Me Feature]]. Please take care to ensure that your call forwarding delay (after xxx seconds) doesn't conflict your voicemail delay: See [[Comms_User_Panel#Settings\|Voicemail Settings]]. Use the '''ring simultaneously''' checkbox if you would like to continue to ring your primary extension when forwarding the call. You can also play back a forwarding prompt before the call forwarding kicks in.

	=== Call Screening and Blocking ===		=== Call Screening and Blocking ===
		+
		+	The Call Screening and Blocking feature allows you to screen calls, prompting the user to have to record their name and play it back before accepting the call. This feature can also be limited to calls that don't have a valid caller ID.
		+
		+	You can also block all calls to this extension, or only block calls that don't have a valid caller ID. This feature can also be enabled to only block specific caller IDs.
		+
		+	Please note that call blocking will take precedence over call screening, forwarding, Follow Me and mailbox services - if call blocking is enabled callers will be presented with a message that this extension is not in service.
		+
	=== Extension Assistant ===		=== Extension Assistant ===
		+
		+	The Extension Assistant feature allows you to forward calls to another extension. Choose to either forward all calls, call the assistant with a delay (the voicemail delay applies: See [[Comms_User_Panel#Settings\|Voicemail Settings]]), or enable it with simultaneously ringing your extension. You can also always copy your voicemail messages to the assistant. Use the '''don't use assistant on internal calls''' to prevent internal calls from ringing the assistant extension.
		+
	=== Voicemail Settings ===		=== Voicemail Settings ===
		+
		+	See [[Comms_User_Panel#Settings\|Voicemail Settings]].
		+
	=== Outbound and International Calling ===		=== Outbound and International Calling ===
		+
		+	The Outbound and International Calling feature allows you to restrict calling from your extension.
		+
	=== Additional Line / Softphone ===		=== Additional Line / Softphone ===
		+
		+	The Additional Line / Softphone feature allows you to configure a number (depending on your service configuration) of additional SIP devices that will optionally ring simultaneously with your main phone/device. This is particularly useful for home office phones, softphone on desktop and smartphones and other supplementary devices. Check the '''simulring with primary extension''' checkbox to have all your devices ring simultaneously.
		+
	=== Follow Me ===		=== Follow Me ===
		+
		+	The Follow Me Feature is similar to call forwarding, but allows you to specify multiple forwarding destinations. The destination can also be an enterprise trunk which has been configured in the [[Comms_Enterprise_Interface\|Enterprise Interface]]. This feature also allows you to identify follow me calls by checking the '''present my own caller ID'''. Use the time setting to only forward calls during certain hours.
		+
	=== Caller ID Blocking ===		=== Caller ID Blocking ===
		+
		+	Use the Caller ID Blocking feature to control how your calls are presented to the far end. You can also use the '''temporary''' option which will only block the caller ID on your next call and turn it off again.
		+
	=== Call Recording ===		=== Call Recording ===
		+
		+	The Call Recording Feature allows you control call recording for your extension. Consult with your service provider for details on how to enable and disable one touch recording during a call, or use '''always''' to record all your calls. Call recordings will be placed in your voicemail inbox.
		+
		+	You can also select '''copy recordings to enterprise store''' or '''copy recordings to enterprise store and delete''' if you would like to store your records centrally. Your recordings will then be accessible in your call logs: See [[Comms_User_Panel#Overview\|Received and Placed Calls]]. Please take note that these records will become available to anyone who has access to the [[Comms_Enterprise_Interface\|Enterprise Interface]].
		+
	=== Emergency Dialing ===		=== Emergency Dialing ===
		+
		+	The Emergency Dialing Feature allows you to configure an emergency location address when calling the emergency services (also known as e911). Please consult with your service providers on further details regarding the availability of this feature.
		+
	=== Call Waiting ===		=== Call Waiting ===
		+
		+	The Call Waiting Feature controls whether you will receive calls that are waiting while on the phone.
		+
	=== Personal Conference Room ===		=== Personal Conference Room ===
		+
		+	The Personal Conference Room feature allows you set up your own personal multi-party conference calls.
		+
	=== Bulk SMS ===		=== Bulk SMS ===
		+
		+	You can use the Bulk SMS feature to send SMS (short messages) to multiple parties with a single click. Use the '''Upload SMS List''' feature to upload a list of numbers.
		+
	== Logout ==		== Logout ==
		+
		+	Click on Logout to log off from this interface.

Webmaster: /* Call Forwarding */

2016-07-20T14:32:28Z

Call Forwarding

← Older revision		Revision as of 14:32, 20 July 2016
Line 43:		Line 43:
	=== Call Forwarding ===		=== Call Forwarding ===

-	The Call Forwarding feature allows you forward your calls to any internal or external number. The destination can also be an enterprise trunk which has been configured in the [[Comms_Enterprise_Interface\|Enterprise Interface]]. Alternatively you can also use the forwarding delay function in conjunction with your '''Follow Me''' settings: See [[Comms_User_Panel#Follow_Me\|Follow Me Feature]]. Please take care to ensure that your call forwarding delay (after xxx seconds) doesn't conflict your voicemail delay: See [[~~Comms_User_panel~~#Settings]].	+	The Call Forwarding feature allows you forward your calls to any internal or external number. The destination can also be an enterprise trunk which has been configured in the [[Comms_Enterprise_Interface\|Enterprise Interface]]. Alternatively you can also use the forwarding delay function in conjunction with your '''Follow Me''' settings: See [[Comms_User_Panel#Follow_Me\|Follow Me Feature]]. Please take care to ensure that your call forwarding delay (after xxx seconds) doesn't conflict your voicemail delay: See [[Comms_User_Panel#Settings]].

	=== Call Screening and Blocking ===		=== Call Screening and Blocking ===

Webmaster: /* Call Forwarding */

2016-07-20T14:32:10Z

Call Forwarding

← Older revision		Revision as of 14:32, 20 July 2016
Line 43:		Line 43:
	=== Call Forwarding ===		=== Call Forwarding ===

-	The Call Forwarding feature allows you forward your calls to any internal or external number. The destination can also be an enterprise trunk which has been configured in the [[Comms_Enterprise_Interface\|Enterprise Interface]]. Alternatively you can also use the forwarding delay function in conjunction with your '''Follow Me''' settings. See [[Comms_User_Panel#Follow_Me\|Follow Me Feature]].	+	The Call Forwarding feature allows you forward your calls to any internal or external number. The destination can also be an enterprise trunk which has been configured in the [[Comms_Enterprise_Interface\|Enterprise Interface]]. Alternatively you can also use the forwarding delay function in conjunction with your '''Follow Me''' settings: See [[Comms_User_Panel#Follow_Me\|Follow Me Feature]]. Please take care to ensure that your call forwarding delay (after xxx seconds) doesn't conflict your voicemail delay: See [[Comms_User_panel#Settings]].

	=== Call Screening and Blocking ===		=== Call Screening and Blocking ===