Comms Enterprise Interface - Revision history

Webmaster at 19:29, 27 January 2017

2017-01-27T19:29:00Z

← Older revision		Revision as of 19:29, 27 January 2017
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	The enterprise blacklist allows you to block incoming calls based on caller ID number and caller ID name.		The enterprise blacklist allows you to block incoming calls based on caller ID number and caller ID name.
		+
		+	For a caller ID to match make sure the caller ID is exactly the same as the one presented in the call logs, or on your phone. Alternatively use a matching pattern. Patterns need to be defined with an underscore (_).
		+
		+	** X matches any digit from 0-9
		+	** Z matches any digit from 1-9
		+	** N matches any digit from 2-9
		+	** [1237-9] matches any digit or letter in the brackets (in this example, 1,2,3,7,8,9)
		+	** . wildcard, matches one or more characters
		+
		+	Example: _7[04-9]XX. will match numbers starting with 7 which are followed by digits: 0, 4-9 and followed by at least three more digits.

	=== Internal Extensions ===		=== Internal Extensions ===

Webmaster: /* Trunks */

2016-10-18T17:23:26Z

Trunks

← Older revision		Revision as of 17:23, 18 October 2016
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	This section allows you to create, manage and view your trunks. Depending on the trunk type, you will see if the trunk is registered correctly. The list will also display the DID/DDIs assigned and what call limits have been set up. Trunks also keep track of the number of concurrent calls (all time high). Click on the stats link to show call details for the selected trunk.		This section allows you to create, manage and view your trunks. Depending on the trunk type, you will see if the trunk is registered correctly. The list will also display the DID/DDIs assigned and what call limits have been set up. Trunks also keep track of the number of concurrent calls (all time high). Click on the stats link to show call details for the selected trunk.
		+
		+	==== About DIDs and Timeout/Failover ====
		+
		+	You can control how comms routes inbound trunk calls directed to specific DIDs. When adding DIDs using the '''+''' button you can both set a failover and timeout destination. Use the '''route''' button to set a timeout or failover destination.
		+
		+	Failover and timeout destinations should be of the format SIP/[trunk IP or name] and can also contain the ${did} variable. Here are a few examples on how to set failover or timeout destinations:
		+
		+	* SIP/acme-trunk-2/${did}
		+	* SIP/${did}@acme-trunk-2
		+	* SIP/${did}@sip.example.com

	==== About Call Limits and Concurrent Usage ====		==== About Call Limits and Concurrent Usage ====

Webmaster: /* Trunks */

2016-09-14T14:33:34Z

Trunks

← Older revision		Revision as of 14:33, 14 September 2016
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	== Trunks ==		== Trunks ==
-	only displayed if enabled by your provider	+
		+	This will only be displayed if enabled by your provider.

	Trunks allow you to connect other VoIP systems to your virtual PBX. Trunks have the ability, like phones/devices to call local extensions and receive and place off-net calls.		Trunks allow you to connect other VoIP systems to your virtual PBX. Trunks have the ability, like phones/devices to call local extensions and receive and place off-net calls.
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	This section allows you to create, manage and view your trunks. Depending on the trunk type, you will see if the trunk is registered correctly. The list will also display the DID/DDIs assigned and what call limits have been set up. Trunks also keep track of the number of concurrent calls (all time high). Click on the stats link to show call details for the selected trunk.		This section allows you to create, manage and view your trunks. Depending on the trunk type, you will see if the trunk is registered correctly. The list will also display the DID/DDIs assigned and what call limits have been set up. Trunks also keep track of the number of concurrent calls (all time high). Click on the stats link to show call details for the selected trunk.
		+
		+	==== About Call Limits and Concurrent Usage ====
		+
		+	The call limit (Channel Limit) indicates how many calls can be placed concurrently. This includes both inbound and outbound call paths. If enabled, you will also see how many concurrent calls have been placed through the the trunk. This is an all time high that will help you set appropriate limits.

	=== Provisioning ===		=== Provisioning ===

Webmaster at 15:11, 21 July 2016

2016-07-21T15:11:30Z

← Older revision		Revision as of 15:11, 21 July 2016
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	http(s)://[service provider]/ent/[enterprise ID]		http(s)://[service provider]/ent/[enterprise ID]

-	Replace '''[enterprise ID]''' with the ID of your enterprise and login with your username and password. Your system might also require a two factor authentication. You will be asked to enter this number after a successful username and password authentication.	+	Replace '''[service provider]''' with the name of your service provider and '''[enterprise ID]''' with the ID of your enterprise and login with your username and password. Your system might also require a two factor authentication. You will be asked to enter this number after a successful username and password authentication.

	or		or
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	http(s)://[service provider]/service		http(s)://[service provider]/service

-	Select '''Login To''' > '''Enterprise Panel''' and enter the e-mail address and password associated with your account. Your system might also require a two factor authentication. You will be asked to enter this number after a successful username and password authentication.	+	Replace '''[service provider]''' with the name of your service provider. Select '''Login To''' > '''Enterprise Panel''' and enter the e-mail address and password associated with your account. Your system might also require a two factor authentication. You will be asked to enter this number after a successful username and password authentication.

Webmaster at 15:10, 21 July 2016

2016-07-21T15:10:21Z

← Older revision		Revision as of 15:10, 21 July 2016
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	The comms Enterprise Interface provides access to your Virtual PBX configuration. You can use the interface to view call information, configure your call routing, DIDs and applications. You can access the enterprise interface with these two methods:		The comms Enterprise Interface provides access to your Virtual PBX configuration. You can use the interface to view call information, configure your call routing, DIDs and applications. You can access the enterprise interface with these two methods:
-	~~'''Enterprise Panel'''~~

		+	'''Enterprise Panel'''<br/>
	http(s)://[service provider]/ent/[enterprise ID]		http(s)://[service provider]/ent/[enterprise ID]

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	or		or

-	'''Service Login'''	+	'''Service Login'''<br/>
-		+
	http(s)://[service provider]/service		http(s)://[service provider]/service

Webmaster at 15:09, 21 July 2016

2016-07-21T15:09:12Z

← Older revision		Revision as of 15:09, 21 July 2016
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-	The comms Enterprise Interface provides access to your Virtual PBX configuration. You can use the interface to view call information, configure your call routing, DIDs and applications. You can access the enterprise interface ~~through~~ these two ~~pages~~:	+	The comms Enterprise Interface provides access to your Virtual PBX configuration. You can use the interface to view call information, configure your call routing, DIDs and applications. You can access the enterprise interface with these two methods:
-		+
	'''Enterprise Panel'''		'''Enterprise Panel'''

Webmaster at 15:08, 21 July 2016

2016-07-21T15:08:45Z

← Older revision		Revision as of 15:08, 21 July 2016
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		+	The comms Enterprise Interface provides access to your Virtual PBX configuration. You can use the interface to view call information, configure your call routing, DIDs and applications. You can access the enterprise interface through these two pages:
		+
		+	'''Enterprise Panel'''
		+
		+	http(s)://[service provider]/ent/[enterprise ID]
		+
		+	Replace '''[enterprise ID]''' with the ID of your enterprise and login with your username and password. Your system might also require a two factor authentication. You will be asked to enter this number after a successful username and password authentication.
		+
		+	or
		+
		+	'''Service Login'''
		+
		+	http(s)://[service provider]/service
		+
		+	Select '''Login To''' > '''Enterprise Panel''' and enter the e-mail address and password associated with your account. Your system might also require a two factor authentication. You will be asked to enter this number after a successful username and password authentication.
		+
		+
	== Overview ==		== Overview ==
	Depending on your configuration this will be the main landing when accessing the enterprise interface and show activity information. See below:		Depending on your configuration this will be the main landing when accessing the enterprise interface and show activity information. See below:

Webmaster: /* Create/Edit Extensions */

2016-07-20T17:40:08Z

Create/Edit Extensions

← Older revision		Revision as of 17:40, 20 July 2016
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	=== Create/Edit Extensions ===		=== Create/Edit Extensions ===

-	When creating an extension you will need to enter at least a name and extension. This will create a simple mailbox (if enabled). Assign a DID/DDI (direct number) and use the '''+''' button to add further virtual DIDs. Further settings can be displayed with the '''show more settings''' link.	+	When creating an extension you will need to enter at least a name and extension. This will create a simple mailbox (if enabled). Assign a DID/DDI (direct number) and use the '''+''' button to add further virtual DIDs. Use the '''Hide From Directory''' checkbox to prevent the extension from being searchable in the dial-by-name directory and the [[Comms_User_Panel\|User Panel]].
		+	Further settings can be displayed with the '''show more settings''' link.
	Depending on your configuration you will have the ability set access to the extension [[Comms_User_Panel\|User Panel]] which will either require a PIN or PIN and password. You will have to select a Device Type and enter a MAC address for automatic provisioning. Check with your service provider for further details. A device type can also be configured manually. Click on '''Show SIP Details''' to display the username and password. You will also need the proxy or switch IP address or DNS name. Consult with your service provider.		Depending on your configuration you will have the ability set access to the extension [[Comms_User_Panel\|User Panel]] which will either require a PIN or PIN and password. You will have to select a Device Type and enter a MAC address for automatic provisioning. Check with your service provider for further details. A device type can also be configured manually. Click on '''Show SIP Details''' to display the username and password. You will also need the proxy or switch IP address or DNS name. Consult with your service provider.
		+

	Where available, use the '''Edit Sidecar''' to configure your phone's sidecar/expansion module. This feature requires automatic provisioning as described above.		Where available, use the '''Edit Sidecar''' to configure your phone's sidecar/expansion module. This feature requires automatic provisioning as described above.

Webmaster: /* Overview */

2016-07-20T14:09:14Z

Overview

← Older revision		Revision as of 14:09, 20 July 2016
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	Received calls display will also indicate if a call has been forwarded with an '''F''' display. This same call will then also be displayed in the '''Placed Calls''' list.		Received calls display will also indicate if a call has been forwarded with an '''F''' display. This same call will then also be displayed in the '''Placed Calls''' list.
		+
		+	If you would like to export your calls, you can use the export link at the bottom of the page. You can export up to 10,000 records in CSV format.

	=== Invoices ===		=== Invoices ===
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	''only displayed if enabled by your provider''		''only displayed if enabled by your provider''

-	This section will display the current calling rates for your system.	+	This section will display the current calling rates for your system.

	== Extensions ==		== Extensions ==

Webmaster: /* Access Control */

2016-07-19T21:12:37Z

Access Control

← Older revision		Revision as of 21:12, 19 July 2016
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	== Access Control ==		== Access Control ==
		+
		+	The Access Control section gives you access to all individual users that have the permission to access your enterprise.

	=== Manage Users ===		=== Manage Users ===
		+
		+	Use this feature to control who has access to your Virtual PBX. You can enable/disable a user, send a new password or restrict the user to '''view only''' access.

	== Logout ==		== Logout ==
	Logs the user out from the interface.		Logs the user out from the interface.